Desktop and Mobile Device Management software
Agent Installation Failure for Windows Vista and later versions
You are trying to install Desktop Central Agent and the installation fails for computers using Windows vista and later versions.
One of the reasons for Agent Installation failure is when Desktop Central server and the computer, where the agent needs to be installed, belongs to different subnets. Computers using Windows Vista or later versions (Windows 2008 Server , Windows 7) by default, have their 'windows firewall inbound rules' enabled to accept only inbound connections within the local subnet, So we will not be able to connect those computers as their 'windows firewall inbound rules' would not accept any inbound connections from different subnet.
You need to change the default 'windows firewall inbound rules' settings from Local subnet to Any. Follow the steps given below to modify the settings.
Now you can install the agents successfully.
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