Agent Installation - Knowledge Base

Desktop Central Server / Agent (or) Distribution Server / Installation/Remote Control Failure - Service Timeout Issue

Problem

You are trying to install a Desktop Central Agent / start Desktop Central service after installation / taking Remote Control of a remote machine / installing Distribution Server, but you get a message - "The service did not respond to the start or control request in a timely fashion".

Cause

You will see this message if there is a timeout issue while the service starts.

Resolution

You will need to address the service timeout issue first before proceeding any further with Desktop Central Service / Agent installation / Distribution Server Installation / Remote Control. Refer to the following Microsoft KBs to learn more about this error and also resolve the same.

• Microsoft KB-1
• Microsoft KB-2

Applies to: Agent Installation, Distribution Server Installation, Remote Desktop Sharing, Service Timeout

Keywords: Agent Installation Failure, Distribution Server Installation Failure, Remote Control Failure, Service Timeout issues

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