Integrating Desktop Central with ServiceDesk Plus

ServiceDesk Plus is a Web-based help desk and asset-management software. It enables you to integrate your help-desk requests and assets to help you manage your IT infrastructure effectively. You can integrate the following features of Desktop Central with ServiceDesk Plus:

• Data related to hardware and software assets

• Help-desk requests

• Deploying software packages

• Complete UI Integration - This makes you access all the features of Desktop Central from the ServiceDesk Plus console.

Benefits

Integrating the features mentioned above with ServiceDesk Plus enables you to do the following:

• Get comprehensive information about IT assets like hardware and software assets installed in the computers in your network

• Log service and configuration requests, made by users as tickets automatically

• Install software packages from the ServiceDesk Plus console

Steps to Integrate

The pre-requisites and the steps for integration vary for every feature that you wish to integrate. The links below will guide you through the integration:

• Integrating Asset Data with ServiceDesk Plus

• Automatically Log Help Desk Requests as Tickets in ServiceDesk Plus

• Include Software Install / Uninstall option under the Actions menu of a Help Desk request in ServiceDesk Plus

• Make a complete UI integration between ServiceDesk and Desktop Central