Integrating Desktop Central with ServiceDesk Plus

ServiceDesk Plus is a Web-based help desk and asset-management software. It enables you to integrate your help-desk requests and assets to help you manage your IT infrastructure effectively. You can integrate the following features of Desktop Central with ServiceDesk Plus:

Data related to hardware and software assets
Help-desk requests
Deploying software packages

Benefits

Integrating the features mentioned above with ServiceDesk Plus enables you to do the following:

Get comprehensive information about IT assets like hardware and software assets installed in the computers in your network
Log service and configuration requests, made by users as tickets automatically
Install software packages from the ServiceDesk Plus console

Integrating Desktop Central with ServiceDesk Plus

To integrate ServiceDesk Plus with Desktop Central, follow the steps given below:

Click the Admin tab
In the Global Settings section, click ServiceDesk Plus Settings
In the ServiceDesk Plus Settings section, check the Enable ServiceDesk Plus Integration checkbox
In the Service Desk Server Plus Details section, specify the following details about the ServiceDesk Plus Server:

IP address/DNS name
Port number
Required communication protocol

If you select HTTPS, you must provide the SSL certificate of your copy of ServiceDesk Plus. To do this copy the file "sdp.keystore", to your computer, from the following location:
<ServiceDesk Plus Installation Home>/Server/Default/conf directory
You can select the required file by clicking Choose File in the SSL Certificate from ServiceDesk Plus section.

If you are using a third-party SSL certificate, you must also provide information regarding the alias name you provided when generating the keystore file and the password for the keystore.

In the Features to Integrate section, select the features, from Desktop Central, which you want to integrate with ServiceDesk Plus. For example, you can enable the option to log help desk requests as tickets

When you select the software deployment option or you select the option to log help desk requests as tickets, you are required to generate an authentication key and enter it in the field provided in the Authentication Details section. This authentication key is created in the ServiceDesk Plus console.
For information about how to generate an authentication key, see Generating an Authentication Key

Click Save

You have integrated ServiceDesk Plus with Desktop Central.

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