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ServiceDesk Plus is a Web-based help desk and asset-management software. It enables you to integrate your help-desk requests and assets to help you manage your IT infrastructure effectively. You can integrate the following features of Desktop Central with ServiceDesk Plus:
Integrating the features mentioned above with ServiceDesk Plus enables you to do the following:
To integrate ServiceDesk Plus with Desktop Central, follow the steps given below:
If you select HTTPS, you must provide the SSL certificate of your copy
of ServiceDesk Plus. To do this copy the file "sdp.keystore",
to your computer, from the following location:
<ServiceDesk Plus Installation Home>/Server/Default/conf directory
You can select the required file by clicking Choose File in the SSL
Certificate from ServiceDesk Plus section.
If you are using a third-party SSL certificate, you must also provide
information regarding the alias name you provided when generating the
keystore file and the password for the keystore.
In the Features to Integrate section, select the features, from Desktop Central, which you want to integrate with ServiceDesk Plus. For example, you can enable the option to log help desk requests as tickets
When you select the software deployment option or you select the option to log help desk requests as tickets, you are required to generate an authentication key and enter it in the field provided in the Authentication Details section. This authentication key is created in the ServiceDesk Plus console.
For information about how to generate an authentication key, see Generating
an Authentication Key
Click Save
You have integrated ServiceDesk Plus with Desktop Central.
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