Installing Desktop Central


Supported Operating Systems

Desktop Central can be installed on computers running the following operating systems (both 32-bit and 64-bit):

  1. Windows 2000 Professional
  2. Windows XP Professional
  3. Windows Vista
  4. Windows 7
  5. Windows 2000 Server
  6. Windows 2003 Server
  7. Windows 2008 Server
  8. Windows 2008 R2 Server
  9. Virtual Servers (VM Ware)
  10. Windows 2008
  11. MaC version

Pre-requisites for Installing Desktop Central Server

  1. Desktop Central has to be installed in any of the operating systems mentioned above. It can either be installed on the Domain Controller or in any Workstation/Server in the network.
  2. Ensure that the hardware requirements are met in accordance to the number of computers being managed using Desktop Central.
  3. It is recommended to have a Static IP Address for the computer where Desktop Central Server is installed. This is because, the agents installed in the client computers communicates with the Desktop Central Server using this IP Address.
  4. You should install the product as an administrator, since the product is installed and run as an Windows Service.

Ports Used by Desktop Central Server

  1. 8020: Used for agent-server communication and to access the Web console

  2. 8383: Used for secured communication between the agent and the Desktop Central server

  3. 8443: Used for the Remote Control feature with secured communication

  4. 8444: Used for the Remote Control feature

  5. 8031: Used to transfer files in a secure mode while accessing a remote computer using Remote Control

  6. 8032: Used to transfer files while accessing a remote computer using Remote Control

  7. 8027: Used to complete on-demand tasks like inventory scanning, patch scanning, remote control, remote shutdown and moving agents from one remote office to another.

If you are running any third party firewall in the computer where Desktop Central Server is being installed, open these ports by configuring the firewall. If you are running windows firewall, these ports can also be automatically be opened in the firewall from the SoM page (post installation) from the Desktop Central Console.

Installing Desktop Central Server 

Desktop Central is distributed in the EXE Format. Run the self-extracting EXE with an Install Shield program for installation and follow the instructions provided. The installation wizard will guide you through a series of instructions like the installation directory, web server port, etc. You can either install the product with the default values or can change the values as required. If you are changing the web server port (default is 8020), ensure that you open the appropriate port in the firewall.

Upon successful installation of the product, all the required components like the web server, database server, etc., are automatically installed.

Uninstalling Desktop Central Server

It is recommended to uninstall the agent from the client computers prior to uninstalling the product. If the client computers are in the same LAN as that of the Desktop Central Server, the agents can be uninstalled from the SoM page of the Desktop Central Console. However, the agent in the remote office computers have to be removed manually. Refer to the online Knowledge base for the steps to remove the agent from remote office computers.

To uninstall Desktop Central, select Start --> Programs --> ManageEngine Desktop Central --> Uninstall.

If you have uninstalled the product before removing the agents and if you wish to remove later, refer to the online knowledge base for steps.

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