Installing Service Pack

Desktop Central periodically provides Service Packs which provide new features (requested by the customers), fixes for certain bugs and document updates in the form of HTML files. Service Packs can be downloaded from the Web site, and updated into ManageEngine Desktop Central using the Update Manager tool.

Note: Ensure that no application is running when applying the Service Pack. This prevents any files used by the application from being over-written. For example if the Desktop Central is running, stop the server and then install the service pack.

Important: You should login to the computer with the Domain Administrator credential as specified in the Scope of Management to install a Service Pack.

The steps to apply a Service Pack are as follows:

  1. Stop Desktop Central Server.

  2. Start Update manager by executing the script UpdateManager.bat file located in <Desktop Central Home>/bin directory.

  3. Click Browse and select the Service Pack file (.ppm) to be installed. Click Install to install the Service Pack.

  4. You can go through the Readme file of the Service Pack by clicking the Readme button.

Note: On clicking Install, the tool checks whether there is enough space for the installation of the service pack. If there is no enough space, the tool informs you about the lack of space. You must clear the space and then proceed with the installation.

 

 

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