User is trying to install an App store App from the app catalog and gets an error message "App Store not reachable"
Users might get this error message if the mobile device has connection issues to reach the internet.
Ensure that user is able to reach the internet using the mobile device. If the user's internet connection has a proxy, make sure that the given proxy user name and password are correct. If the user was able to reach the internet, but was unable to reach only the App Store, then vefiry if there was any specific restriction applied to reach the App Store.
Applies to: App Store, App Repository, Mobile Device Management
Keywords: MDM, App Store, Mobile Device, Device Enrollment.
|Unable to resolve this issue?|
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|Other KB articles||24/5 Support|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.
Tel : +1-888-720-9500
Speak to us