Mobile Device Management - Knowledge base

MDM - Google Play Store not reachable

Problem

End user is trying to install a play store App from the App catalog and he gets the error message "Google Play Store Not reachable"

Cause

End User might get this error message due to one of the following reasons;

  • Device might not have internet connection
  • Google Account authentication failed

Resolution

The first thing the end user needs to verify is whether he is able to reach the internet using his pocket data or WiFi. Then the end user to verify if he has provided the correct login credentials for the Google Account in his device.Then he can retry the installing the App.

Applies to: App Distribution, Play Store App

Keywords: Google Account failed, No Internet Connection, Mobile App Management.

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.
HeadingX