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Mobile Device Management - Knowledge base

MDM - Scanning time out

Problem

You are trying to scan a mobile device or execute the security commands like corporate wipe, remote wipe, lock the device, clear passcode etc, and you get an error message"Scanning time out"

Cause

While you scan you mobile device, or while trying to execute a security command, the scanning session might time out due to the following reasons.

  • Connectivity issues between APNs and the managed mobile device
  • Connection issues between the mobile device and the Desktop Central server

Resolution

Ensure that the managed device is always reachable through internet. In case of lack of network connectivity, the APNs will not be able to reach the managed mobile device or the Device might not be able to reach the Desktop Central Server. This might cause the delay in response and result in session time out issues.

Applies to: Scanning Time out, Distributing Apps, Associating Profiles

Keywords: Scanning, APNs, Connection timeout, mobile device management

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