Mobile Device Management - Knowledge base

MDM - Scanning time out

Problem

You are trying to scan a mobile device or execute the security commands like corporate wipe, remote wipe, lock the device, clear passcode etc, and you get an error message"Scanning time out"

Cause

While you scan you mobile device, or while trying to execute a security command, the scanning session might time out due to the following reasons.

  • Connectivity issues between APNs and the managed mobile device
  • Connection issues between the mobile device and the Desktop Central server

Resolution

Ensure that the managed device is always reachable through internet. In case of lack of network connectivity, the APNs will not be able to reach the managed mobile device or the Device might not be able to reach the Desktop Central Server. This might cause the delay in response and result in session time out issues.

Applies to: Scanning Time out, Distributing Apps, Associating Profiles

Keywords: Scanning, APNs, Connection timeout, mobile device management

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.
HeadingX