Patch Management - Knowledge base

Vulnerability Database not getting updated - "Update of latest patch information failed : Stream closed"

Problem

Vulnerability Patch DB Update fails with error message -"Update of latest patch information failed : Stream closed".

Cause

One possible reason could be that the proxy server is blocking the data as,

  1. You are using Desktop Central version older than 80232, which means your 'Patch Database' is not up-to-date.
  2. The proxy server credentials given in the Proxy Server settings is no longer valid.
  3. The proxy server does not allow communication through port 443 and 80
  4. The sync.patchquest.com is not added to the exception list of your proxy server.

Resolution

  1. Upgrade to the latest version of the Desktop Central server, since Patch Database has been updated.
  2. Reconfigure the proxy server by specifying a valid credential.
  3. Open the ports 443 and 80 to allow the proxy server to communicate.
  4. Add the sync.patchquest.com and "patchdb.manageengine.com" to the exception list of your proxy server

Note: Ensure that you allow the usage of .7z and .sql files to download the essential files for successful patch scanning.

Applies to: Patch Management, Vulnerability Database Update

Keywords: Patch Management, Patch Deployment Failure, Proxy Server

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.

Desktop & Mobile Device Management Software trusted by