• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

FAQs

General

  1. Who should go for EventLog Analyzer - distributed setup (Distributed Edition)?

    We recommend distributed setup (Distributed Edition):

    • If yours is a large enterprise, which have hundreds of security devices (like Windows hosts, Linux hosts, servers), Switches and Routers to manage across different geographical locations.
    • If you are a Managed Security Service Provide (MSSP), having a large customer base spread across geographical locations.
  2. How many Managed Servers can a single Admin Server manage?
    One Admin Server is designed to manage 50 Managed Servers. However, we have carried out simulated testing in our laboratory, which effortlessly managed 20 Managed Servers.
  3. During installation of Admin Server, I am prompted for Proxy Server details? When should I configure it?
    You need to configure the proxy server details during Admin Server installation, if theAdmin Server needs to pass through Proxy Server to contact Managed Servers.
  4. Can I convert the existing "Standalone" EventLog Analyzer installation to a "Distributed Setup"?

    Yes, you can. Ensure that the existing installation of EventLog Analyzer build is 6000 or later. To convert, you need download the EventLog Analyzer 6.0 or later exe/bin and install as Admin Server and then you need to convert the existing installation of EventLog Analyzer 6.0 or later to Managed Server. Refer the procedure in the below help link:

    Procedure to convert existing Standalone Edition EventLog Analyzer installation to Distributed Edition Managed Server

Licensing

  1. What are the "Licensing Terms" for EventLog Analyzer Distributed Edition?

    EventLog Analyzer Distributed Edition license will be applied in Admin Server. The number of hosts/applications for which the license is purchased, is utilized among the registered Managed Servers. You can keep adding the hosts/applications in various Managed Servers till the total number of licenses purchased get exhausted. View the number of hosts/applications managed by each Managed Server in the Managed Server Settings page.

    If the number of hosts/applications being collectively managed by all the registered Managed Servers, exceed the number of License purchased, a warning message appears in the Admin Server. In that scenario, you have various options.

    Purchase license to manage the additional hosts/applications.

    • Otherwise, check the number of hosts/applications being managed by each Managed Server in the Managed Server Settings page in the Admin Server.Go to the individual Managed Server and manually manage the licenses. Manually remove the lesser required hosts/applications and make the managed hosts/applications count equal to the number of licenses.
    • You can also remove a registered Managed Server in the Admin Server to make the managed hosts/applications count equal to the number of licenses.
  2. In Managed Server there no is option to apply the license? How the license get applied in the Managed Server?
    Yes, there is no option to apply the license in Managed Server. The license applied inAdmin Server will be automatically propagated to all Managed Servers.
    1. "License Restricted" alert is showing in Admin Server, even though I have unmanaged additional devices in Managed Server. Why?

      The managed/unmanaged status of devices in Managed Server are synchronized with Admin Server during the data collection cycle, which happens at an interval of 5 minutes.

Customer Speaks
 
"Windows Event logs and device Syslogs are a real time synopsis of what is happening on a computer or network. EventLog Analyzer is an economical, functional and easy-to-utilize tool that allows me to know what is going on in the network by pushing alerts and reports, both in real time and scheduled. It is a premium software Intrusion Detection System application."
Jim Lloyd
Information Systems Manager
First Mountain Bank
  • Info Security's 2014 Global Excellence Awards
  • Info Security‚Äôs 2013 Global Excellence Awards - Silver Winner