ServiceDesk Plus 9.0 -

ITIL-Ready Help Desk Software

Standard Edition

Professional Edition

Enterprise Edition

Advanced Editions:

Professional Edition - Asset Management

This edition of ServiceDesk Plus Help Desk Software includes Asset Management that lets you scan your assets, softwares and their license details. This helps you manage the complete life cycle of your assets, also making sure that you renew your contracts on time.
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Advanced Edition:

Enterprise Edition - ITIL Ready

This ITIL-ready Help Desk edition helps you implement ITIL with out-of-the-box modules such as: Problem Management, Incident Management, Change Management, Service Catalog and centralized CMDB.
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Help desk password recognition

One Password to Remember

Authenticate users using windows login credentials or Active directory credentials. Users need not remember another password; we know they are bad at it. You can also easily import user info into ServiceDesk Plus for a quick look up on phone number or email.

Help desk software ticket creation

Convert Your Emails into Tickets

Get all your helpdesk emails, phone calls, web form requests etc at one single place. With ServiceDesk Plus, you can convert all your helpdesk emails into tickets and log request for all phone calls or walk-in or web-form requests.

Help desk software rich html editor

Say The Details with Pics

With Rich HTML editor in ServiceDesk Plus, your request can say all the details you want with inline images. Helpdesk communications can now have more details, less words, and no ambiguity.

Help desk conversation threads

Maintain complete Conversation

Capture all communications between the requester & technician as conversation threads. Searching all request related information now becomes easy and saves time. ServiceDesk Plus also allows you to merge, split or link different requests.

Help desk software business rules

Automate the Dispatch

Automatically route all requests into different classifications and spend more time on request resolution. With Business Rules, you can classify the request automatically into different categories, levels, modes, technicians etc., and define a unique flow for each request type.

Help desk technician alerts

Keep Your Technicians Informed

Help technicians work on a request without any delay even when they are not available at their desk. ServiceDesk Plus helps you to enable email and SMS notifications and keep your technicians to be on the same page whenever a request is created, assigned or updated.

Help desk SLAs & escalations

SLA, First Things First

SLA helps you prioritize right, understand what affects business and resolve it within the time. With ServiceDesk Plus you can set up SLA´s easily and define up to 4 levels of escalations before or after the deadline.

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Help desk software easy request creation

Simple & Easy Forms

Present users with simple and easy forms based on the issue to be reported and avoid lengthy forms. With ServiceDesk Plus, you can configure different forms with specific fields which are relevant only to a type of issue. Adding new requests can now be quick and easy, as it involves no extra time for entering the unwanted information.

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Asset Management

Help desk software with automatic asset scanning

Discover everything you have, anywhere.

Get the complete asset information and keep your inventory up to date. Access and scan your workstations like Windows, Linux or Mac and other network devices like Printers, Switches, Routers or Access Points independent of their location through agent-less, agent-based or a distributed asset scan.

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Help desk software license audit

Getting the Software List

Scan and get the entire list of software used in your network and classify them according to the software types. Have an optimized list of software for your audits by finding the prohibited software installed in different workstations and uninstalling them.

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Software license compliance with help desk software

License compliance is now easy

Make your software audit easy by keeping the software license compliance up-to-date. Manage different types of software licenses like individual, enterprise, volume or CAL and maintain software license compliance for the managed software by getting the exact no. of installations and purchases you made.

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Software usage tracking with help desk software

Software usage; save money

Decision making for software purchases can be made easy by Software Usage Tracking. ServiceDesk Plus helps to identify the unused and frequently used software in your network and helps you save money on the software purchases.

Purchase order management

Purchase Order Management; complete life cycle

Make your ticket and asset lifecycle complete by tracking all the purchases associated with it. A clear info on what is being purchased and from which vendor, will also help you avoid duplications and reduce the spending. ServiceDesk Plus helps you manage the complete lifecycle of a purchase order and eliminate the paperwork; creating the PO, submitting for approval, receiving invoice, making the payment and receiving the items.

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Asset contracts management

Renew your contracts on time

Get reminded of the contract renewals before it is expired. Technicians can be free of maintaining a calendar for renewing the contracts. You can track all the available asset or software license contracts in ServiceDesk Plus and get notified for the renewals.

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ITIL Ready

Service desk incident management

Manage Incidents like never before

Prioritize and manage all incidents effectively with a predefined flow to restore services back to normal. Search all available workarounds and solutions easily with the help of integrated knowledgebase system.

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Servicedesk problem management

Problem Management; Analyze root cause

Classify your incidents into problem at the right time and prioritize it for further root cause analysis. ServiceDesk Plus helps in changing a problem to know-error and suggesting a workaround. Users can browse through these know-error records and workarounds to resolve the incidents themselves.

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Servicedesk change management

Changes; Approve & Schedule

ServiceDesk Plus helps you to handle pre-approved changes and changes with complete approval cycle. Forward schedule of changes allows you to keep a close look at all the scheduled changes and keep everyone informed when the service will be down for maintenance.

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ITIL Service Catalog

ITIL Service Catalog

Having a menu of available services is critical for raising a new service request. This available list of services can be for a new laptop, new software, file permissions, or even adding a new employee to a department. A help desk without a Service Catalog will not give users the information about the list of services and the time taken for the service delivery.

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Service desk CMDB

Centralized CMDB (Configuration Management Database)

Get the complete asset information related to any incident, problem or change easily with ServiceDesk Plus. Manage the complete dependencies between your assets, users, software and other asset components and update the asset details automatically whenever any change is carried out.

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