ITIL Ready Help Desk Software with Asset Management
New User Interface
One of the major highlights of ServiceDesk Plus v8.1 is its new user interface. And this document will walk you through the features that have either changed in functionality or in location.
We have got rid of the numerous functionality buttons and the filter icons from the request list view. Instead, we have added these functions as options under drop-down menus.
Here is an insight of the drop-down menus in the Requests module.
Filter drop-down menu: From the Filter drop-down menu, you have filters to sort your requests, and options to select the type of requests you want to view. You can also access the Archive Requests from this drop-down menu.
Settings drop-down menu: Add Custom Views and Manage Custom Views from the Settings drop-down menu. From here, you can also set the refresh frequencies of the request list view.
Actions drop-down menu: You can perform bulk operations such as edit, delete, pick up, close, merge and link requests from the Actions drop-down menu.
User Additional Fields - A single place to configure additional fields for your users.
The admin configurations for Requester Additional Fields and Technician Additional Fields will no longer be available in v8.1. Instead, you have the User Additional Fields to configure any number of additional fields for your users (technician and requesters) access ServiceDesk Plus. An added advantage about this setting is that you have option to configure common additional fields for both requesters and technicians. The edit and delete icons beside each additional field make it all the more easy to perform these operations.
For those who are migrating from an earlier build. You could find your requester additional fields listed under common additional fields section. The additional fields for technicians are retained under technician additional fields.
Access to Services
Earlier, you could access services from the Service Catalog widget in the Home page. But in 8.1, you can access the services by clicking Request Catalog drop-down menu.