Knowledge Base

Troubleshooting tips

Domain Settings

When I start RecoveryManager Plus, none of my domains are discovered. It says "No Domain Configuration Available". Why?

RecoveryManager Plus, upon starting, automatically discovers the domains from the DNS Server associated with the machine running the product. If no domain details are available in the corresponding DNS Server, this message is displayed.

When I add my domains manually, the domain controllers are not resolved. Why?

This happens when the DNS associated with the machine running RecoveryManager Plus does not contain the necessary information. In such cases, you must add the domain controllers manually.

When I add the domain controller, I get the "The Servers are not operational" error. What does it mean?

This could mean that either the specified domain controller is invalid or it could not be contacted because of network issues. Try using the FQDN of the domain controller.

Bare metal restoration

Installation Failed

This error message occurs when the installation of the bare metal recovery agent fails.

To resolve this issue, perform the steps listed below.

  • Navigate to <RMP_install_folder</bin in the machine in which RecoveryManager Plus is installed.
  • Open the file BMR64.msi / BMR32.msi based on the domain controller OS architecture (64-bit or 32-bit) to install the bare metal recovery agent.

Could not contact Agent

This error occurs when the bare metal agent cannot be contacted when any backup sequence is triggered.

This error could be due to any of the following reasons: 

  1. BMR agent not installed

    BMR agent not installed

    • Navigate to bin folder in the machine in which RecoveryManager Plus is installed.
    • Open BMR64.msi / BMR32.msi based on the domain controller OS architecture (64-bit or 32-bit).
  2. BMR service stopped for some reason

    To resolve this issue, perform the steps listed below.

    • Open services.msc in the domain controller.
    • Locate Bare Metal Recovery Service in the Services Manager and start it.

Location inaccessible

This error occurs when the repository is inaccessible from the RecoveryManager Plus server when a bare metal backup sequence is triggered.

Please check if the repository is accessible from RecoveryManager Plus server.

Location inaccessible from DC

This error occurs when the repository could not be contacted by the domain controller.

Please check if the repository is accessible from your domain controller.

Authentication error while running AD backup

  • Check the version of the product.
    1. To check the product version, login to RecoveryManager Plus.
    2. Click the License link at the top-right corner of the screen and check the value against the Product Version field.
  • If you are running a version earlier than 5300, upgrade to latest build, which will fix this issue. To download the service pack to the latest version, click here.

PowerShell issue while backing up GPO

  • Open PowerShell in the domain controller configured in the product.
  • Open the Run Dialog box and run Winrm quick config.

Virtual Environment

Cannot configure ESXi hosts in RecoveryManager Plus 

  • Please check if you are using the free version of ESXi servers.
    Free version of VMware ESXi servers do not support VADP APIs that are required to backup and restore virtual machines.
  • Please check the version of ESXi servers you are using.
    RecoveryManager Plus does not support backup and restoration of ESXi servers versions earlier than 5.0.

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