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Data Breach

U.S. passenger railroad service Amtrak victim of a data breach

On May 29, 2020, Amtrak revealed in a security advisory that a security incident affected the personal information, usernames, and passwords of its users. However, no credit card information, financial details, or Social Security numbers were compromised.

The Incident

It was determined that an unauthorized third-party gained access to the Amtrak Guest Rewards accounts on April 16, 2020. Amtrak hired cybersecurity experts to investigate the incident, reset users’ passwords, and implemented additional security measures to prevent incidents in the future. The affected customers and federal law enforcement were notified. Amtrak is also offering complimentary one-year identity protection services to all impacted customers.

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  • Obtaining important forensic information about incidents. The collected logs can be securely archived to help prove adherence to compliance standards and reduce potential legal penalties during investigations.
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