On May 29, 2020, Amtrak revealed in a security advisory that a security incident affected the personal information, usernames, and passwords of its users. However, no credit card information, financial details, or Social Security numbers were compromised.
It was determined that an unauthorized third-party gained access to the Amtrak Guest Rewards accounts on April 16, 2020. Amtrak hired cybersecurity experts to investigate the incident, reset users’ passwords, and implemented additional security measures to prevent incidents in the future. The affected customers and federal law enforcement were notified. Amtrak is also offering complimentary one-year identity protection services to all impacted customers.
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