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Help Desk Delegation

Active Directory and Office 365 Help Desk Delegation

Active Directory help desk delegation and management have gained a lot of prominence in Microsoft Windows Active Directory Management. As organizations grow, networks, additional resources, and administrative tasks also grow at a faster pace. It becomes difficult for the IT department to manage the entire Active Directory in a timely, error-free and efficient manner. The fact that the IT admins have to follow a long list of best practices to delegate Active Directory administration only makes things worse. With native tools, Active Directory delegation is more tedious and cumbersome.

ADManager Plus, a web-based Active Directory management and reporting software, provides the much-needed ability to delegate routine Active Directory, Exchange, Office 365 and G Suite management tasks to non-admin users with its powerful Active Directory help desk delegation capability. It allows the AD administrator to delegate tasks to non-administrative users like help desk technicians, with appropriate authentication and authorization controls that dramatically reduce the work load on the AD Administrator.

The Delegation Flow

Help Desk Delegation Process

In a real time environment an Active Directory administrator spends most of their productive time for password reset, unlock users, create users in Office 365, assign Office 365 licenses, etc. Although they are simple, these activities consume a lot of time. AD Manager Plus' Active Directory help desk delegation capability helps non-administrative users to handle these simple AD tasks without involving the administrator in the process.

To find out how the tool's delegation can help you offload the excess burden of administrators' backs, get the free download of the trial version which allows full access to all features for one month.

OU Based Delegation:

Administrators can delegate with the scope limited to specific organizational units. That is, help desk technicians canperform the delegated activities (like reset password, manage remote user logon permissions, Terminal Services properties, etc.) that fall under the purview of the assigned OU in the Active Directory,making this delegation completely secure. This ensures that AD security is intact and the delegation runs smoothly.

Group Based Delegation

Besides delegating help desk roles to individual AD users, you can delegate them to AD groups as well. Delegating a role to an AD group would result in all the group members inheriting the permissions to perform the tasks defined in that role.

Office 365 delegation

You can delegate Office 365 management and reporting to help desk technicians with the option to manage only specific Office 365 domains and licenses.

G Suite delegation

You can delegate G Suite management and reporting capabilities to help desk technicians.

Use cases for delegation of permissions using ADManager Plus

  • Scenario 1

  • Scenario 2

  • Scenario 3

  • Scenario 4

Delegate permissions to HR managers or executives to create new user accounts

The Active Directory help desk delegation feature could be especially useful during the hiring season when the company sees a sudden influx of new employees. Provisioning new user accounts is a major priority yet time-consuming.

Administrators can reduce the time taken along with their involvement in the process by delegating the task of creation of new user accounts in Active Directory to HR personnel. The AD Help Desk Delegation module provides a login to HR members, through which they can view and perform only the tasks that are delegated to them. More on ADManager Plus' benefits to HR.

To explore more on Active Directory Helpdesk Delegation using ADManager Plus, Download the Free Trial.

Cross-Domain Active Directory Management for Help Desk Technicians

The cross-domain management option allows AD administrators to assign multiple domains to help desk. This capability facilitates administrators to restrict help desk associates to manage specific AD domains across different forests, irrespective of the domain to which the help desk associates actually belong to. You could also refer our online help on Active Directory help desk delegation to know more about this feature.

 

Audit Report

The audit report can be used to track what Active Directory objects were created, deleted, or modified, by which help desk technician and when.

 

Admin Audit Report

This report will list all the actions performed on the technicians by the administrator. Actions such as technicians and roles created, modified and deleted will be recorded.o their machines quickly even if they forget their passwords. This avoids any major business interruptions.

 

Technicians Report

This report will provide information about the technicians in ADManager Plus. It will give information such as delegated roles, OUs and domains in Active Directory, Office 365 and G Suite.

Add Help Desk Users
Help Desk Users
Help Desk Roles
Help Desk Roles

Watch the demonstration of 'ADManager Plus helpdesk delegation'

Streamline AD help desk delegation

  • Delegate AD, Exchange, O365 and G suite tasks safely.
  • Set up individual, OU and group-based delegations.
  • Enable granular authorization
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  • Active Directory Cleanup

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  • Active Directory Automation

    A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.

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