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Active Directory help desk delegation and management have gained a lot of prominence in Microsoft Windows Active Directory Management. As organizations grow, networks, additional resources, and administrative tasks also grow at a faster pace. It becomes difficult for the IT department to manage the entire Active Directory in a timely, error-free and efficient manner. The fact that the IT admins have to follow a long list of best practices to delegate Active Directory administration only makes things worse. With native tools, Active Directory delegation is more tedious and cumbersome.
Fortunately, ADManager Plus, a web-based Active Directory management and reporting software, provides the much-needed ability to delegate routine Active Directory, Exchange, Office 365 and G Suite management tasks to non-admin users with its powerful Active Directory help desk delegation capability. It allows the AD administrator to delegate tasks to non-administrative users like help desk technicians, with appropriate authentication and authorization controls that dramatically reduce the work load on the AD Administrator.
In a real time environment an Active Directory administrator spends most of their productive time for password reset, unlock users, create users in Office 365, assign Office 365 licenses, etc. Although they are simple, these activities consume a lot of time. AD Manager Plus' Active Directory help desk delegation capability helps non-administrative users to handle these simple AD tasks without involving the administrator in the process.
To find out how the tool's delegation can help you offload the excess burden of administrators' backs, get the free download of the trial version which allows full access to all features for one month.
OU Based Delegation: Administrators can delegate with the scope limited to specific organizational units. That is, help desk technicians canperform the delegated activities (like reset password, manage remote user logon permissions, Terminal Services properties, etc.) that fall under the purview of the assigned OU in the Active Directory,making this delegation completely secure. This ensures that AD security is intact and the delegation runs smoothly.
Group Based Delegation: Besides delegating help desk roles to individual AD users, you can delegate them to AD groups as well. Delegating a role to an AD group would result in all the group members inheriting the permissions to perform the tasks defined in that role.
Office 365 delegation: You can delegate Office 365 management and reporting to help desk technicians with the option to manage only specific Office 365 domains and licenses.
G Suite delegation: You can delegate G Suite management and reporting capabilities to help desk technicians.
Click here for steps to delegate tasks to technicians using ADManager Plus.
Scenario 1: Human Resources (HR) managers and executives can now create new user accounts
The Active Directory help desk delegation feature could be especially useful when a company is on a hiring phase which in turn lead to a sudden influx of new employees. So provisioning of new user accounts becomes a major priority and also a time consuming factor. Administrators can reduce the time lag, and also their involvement in the process by authorizing the HR personnel to create new user accounts in the Active Directory. The AD Help Desk Delegation module provides a login to HRs, through which they can view and perform only the tasks that are delegated to them. More on ADManager Plus's benefits for HR.
Scenario 2: Help Desk technician can unlock accounts and reset password
The most common and recurring issues that users face are account lockouts and password issues. Regular requests like reset password and unlock accounts consume most of administrators' productive time and also mount cost. To combat this, they can delegate such repetitive AD activities to help technicians by authorizing them to login to ADManager Plus and execute the delegated tasks.
Scenario 3: Delegate Office 365 and G Suite specific capabilities to help desk technicians
Administrators can delegate Active Directory, Office 365 and G Suite management and reporting capabilities to technicians or non-IT users from a single console securely. These technicians can perform the delegated management and reporting operations in Active Directory, Office 365 and G Suite accounts from the same console. With defined administrative boundaries, technicians can perform specific actions such as create users, manage licenses only in specific domains.
Scenario 4: Delegate Exchange related tasks to technicians to simplify user onboarding
User onboarding process does not end with creating user accounts in Active Directory. The employees have to be assigned mailboxes as well to begin their day-to-day tasks without any delay. You can delegate permissions to create mailbox, set delivery restrictions, Exchange policies, and more to technicians.
To explore more on Active Directory Helpdesk Delegation using ADManager Plus, Download the Free Trial.
Cross-Domain Active Directory Management for Help Desk Technicians
The cross-domain management option allows AD administrators to assign multiple domains to help desk. This capability facilitates administrators to restrict help desk associates to manage specific AD domains across different forests, irrespective of the domain to which the help desk associates actually belong to. You could also refer our online help on Active Directory help desk delegation to know more about this feature.
Audit Report: The audit report can be used to track what Active Directory objects were created, deleted, or modified, by which help desk technician and when.
Admin Audit Report: This report will list all the actions performed on the technicians by the administrator. Actions such as technicians and roles created, modified and deleted will be recorded.
Technicians Report: This report will provide information about the technicians in ADManager Plus. It will give information such as delegated roles, OUs and domains in Active Directory, Office 365 and G Suite.
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Manage AD, Office 365, Exchange, Skype for Business, and G Suite accounts of users, single or bulk, using CSV files or smart templates.
Reset password and set password propertied from a single web-based console, without compromising on the security of your AD! Delegate your password-reset powers to the helpdesk technicians too!
Granular reporting on your AD Computer objects to the minutest detail. Monitor...and modify computer attributes right within the report. Reports on Inactive Computers and operating systems.
Create and manage Exchange mailboxes and configure mailbox rights using ADManager Plus's Exchange Management system. Now with support for Microsoft Exchange 2010!!
Get rid of the inactive, obsolete and unwanted objects in your Active Directory to make it more secure and efficient...assisted by ADManager Plus's AD Cleanup capabilities.
A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.
Need Features? Tell Us
If you want to see additional features implemented in ADManager Plus, we would love to hear. Click here to continue