How To Integrate Desktop Central with Zendesk

 

How to integrate with Zendesk using Desktop Central's app?

Description:

The Zendesk-Desktop Central integration comes with an entire gamut of enterprise IT management features that helps save time and boost productivity for IT support teams.

Key Features:

When you integrate Desktop Central with Zendesk, you can:

  1. Deploy software applications for tickets raised. 
  2. Take control of remote computers for effective troubleshooting.
  3. Stay on top of vulnerabilities with automated patch management functionalities. 
  4. Take control of inventory, organize licenses, and track software and hardware assets with IT Asset Management.
  5. Perform remote shutdown and system management tasks.

Integration Steps:

To integrate Zendesk with Desktop Central's app, follow the steps given below:

  1. Steps to follow for an existing Desktop Central user.
  2. Steps to follow if you are new to Desktop Central.

If you are an existing Desktop Central user, follow the steps given below to integrate Zendesk with Desktop Central app:

  1. Install the Desktop Central app directly from the Zendesk Apps Directory.

  2. Configure the Desktop Central app in the Zendesk console.

Configuring the Desktop Central app in the Zendesk console

Once the app is installed in the Zendesk console, click on the Desktop Central icon from the left navigation pane. To configure the app, follow these steps:

  1. Click "Configure Desktop Central Server".
    • Enter the URL of where your Desktop Central server is running.
    • Ensure a secure communication is established between Zendesk and Desktop Central server by:
      • Specifying the HTTPS URL of the Desktop Central server.
      • Checking that the host name of the Desktop Central server holds a SSL Certificate signed by a valid Certificate Authority (CA).
  2. Specify the Desktop Central administrator credentials to secure the integration.

You have now successfully integrated Desktop Central with Zendesk.

If you are new to Desktop Central, follow the steps given below to integrate Zendesk with the Desktop Central app,

  1. Download and install Desktop Central
    • Go here to download and install Desktop Central server in your network. If you have already installed Desktop Central server, upgrade to latest build number 10.0.89.
    • Install Desktop Central agents on the computers you want to manage with Desktop Central. The following documents provide steps to install Desktop Central agents on computers across different network setups:
      1. For managing computers in LAN
      2. For managing computers in LAN
    • You have now successfully installed Desktop Central server and agents on all the computers, in your network.
  2. Configuring Desktop Central app in Zendesk console
  3. Once the app is installed on Zendesk console, click on the Desktop Central icon in the left navigation pane. To configure the app, follow these steps:

    1. Configure the Desktop Central app in the Zendesk console.
    2. Once the app is installed in the Zendesk console, click on the Desktop Central icon in the left navigation pane. To configure the app, follow these steps:

      • Click "Configure Desktop Central Server."
        • Enter the URL of where your Desktop Central server is running.
        • Ensure a secure communication is established between Zendesk and Desktop Central server by:
          • Specifying the HTTPS URL of Desktop Central server.
          • Checking that the host name of Desktop Central server holds a SSL Certificate signed by a valid Certificate Authority (CA).
      • Specify the Desktop Central administrator credentials to secure the integration.

    You have now successfully integrated Desktop Central with Zendesk.

User Mapping

While configuring Desktop Central app in Zendesk, User Mapping lets you associate users of Zendesk with Desktop Central.