You had configured the Distribution Server to manage Remote Office computers while using the Trial Version. You have now purchased the Standard/Professional edition of Desktop Central and applied the license key over the trial version. However you encounter a warning message that says "Incompatible License - Cannot manage WAN Computers". This problem will occur as the Distribution Server features are restricted to the Enterprise/Trial Editions. Therefore the Agent-Server communication will be lost as Desktop Central Agents previously managed by the Distribution Server will not be able to communicate with the Desktop Central Server any more.
You can elect one of the following options to overcome this limitation:
Applying the Enterprise Edition license over the existing version of Desktop Central will automatically make the Distribution Server fully functional and restore the earlier settings. Contact email@example.com for a quick upgrade and uninterrupted Distribution Server services. Following is the list of advantages of Enterprise Edition over the others.
Enterprise Edition - Advantages
In case you are not willing to upgrade to the Enterprise Edition, you will need to enable direct communication between the Remote Office Agents and the Desktop Central Server. Following are the steps to modify Remote Office in the Desktop Central web console:
Applies to: Remote Office, Distribution Server Installation
Keywords: Remote Office, Manage Computers Across WAN, Distribution Server, SoM, Distributed Management