Approval and Re-Approval of Computers and Distribution Servers

Endpoint Central provides a controlled approval mechanism for client computers (via the agent) and Distribution Servers.

  • Agent Approval — Applies to computers that have the Endpoint Central agent installed.
  • Distribution Server (DS) Approval — Applies to computers where Distribution Servers installed in remote offices.

Computer (Agent) Approval

Understanding Computer(s) for Approval and Re-Approval

The "Computer(s) for Approval" tab, located within the Computers view, displays all computers where the Endpoint Central agent has been installed but are awaiting administrator approval before server communication is established. Once approved, computers move to the Managed Computers category and server configurations become applicable.

If a managed computer later behaves abnormally, its agent is isolated and blocked from communicating with the server until an administrator manually approves it again (Re-Approval).

Note
The Agent Re-Approval feature was introduced in build 11.4.2540.01.

Importance of Computer(s) for Approval and Re-Approval

When the Endpoint Central agent is installed on a client computer without the system administrator's knowledge, the approval feature ensures that server communication is established only after explicit review. Computers in the approval queue have the agent installed, but the server rejects all status updates until approval is granted.

Computer Re-Approval prevents unauthorised access to the server from unknown or compromised endpoints. The computer requires manual re-approval before it can resume communication.

How to Enable Computer(s) for Approval and Re-Approval

  1. Navigate to Agent > SoM Settings > Approval Settings.
  2. Enable the "Computer(s) for Approval" option.
  3. Once enabled, go to Computers > Computer(s) for Approval tab.
  4. Review listed computers and choose to Approve or Decline each.
How to approve agents and distribution server
Note
For versions below 11.3.2414.01, these settings are under Endpoint Central > Agent > Agent Settings. The Computer(s) for Approval tab appears only when the option is enabled in SoM Settings.

Approval of Declined Computers

Computers you decline appear under Agent > Computers > Computer(s) for Approval filtered by Declined. If you later approve a declined computer, agent installation is re-triggered on that machine.

Declined computer details are retained on the server for 90 days by default. Adjust this under Agent > Computers > Computer(s) for Approval > Cleanup Settings.

Automatic Approval of Computers

Computers matching the following default criteria are automatically approved:

  • Computers synced from Active Directory
  • Computers enrolled in MDM (Azure, ABM, self-enrollment, Enroll via Invite)
  • Computers added via Import Computers or Add Computers
  • Agents deployed via OSD Imaging

You can configure additional automatic-approval criteria based on DNS Domain Name, Computer Name, Domain Name, or IP Address range.

Note
Automatic approval does not apply to the Re-Approval of computers.

Scenarios When Agent Re-Approval Is Triggered

A managed computer enters the Re-Approval state in the following known scenarios:

  • Duplicate Computer and Domain Names — Multiple computers sharing the same computer name and domain name can trigger re-approval.
  • Improper Imaging Process — The computer was imaged with the agent already installed without following the official imaging guide.
  • Agent Uninstalled and Reinstalled Offline — The agent is uninstalled and reinstalled while the machine cannot reach the server.

Once a computer matches these criteria, it moves to the Re-Approval section, visible under Agent > Computers > Computers for Approval with Re-Approve selected as the Approval Type filter.

Tip
If none of the above scenarios apply Collect the affected agent logs and server logs and contact Endpoint Central Support for further investigation.

Distribution Server (DS) Approval

Understanding Distribution Server Approval and Re-Approval

DS Approval is introduced to enhance the security of Distribution Server (DS) onboarding. When a new Distribution Server is installed in a remote office, it enters a "Waiting for Approval" state before it can begin serving agents. The administrator must review and either approve or decline the Distribution Server from the console.

  • If approved, the Distribution Server starts functioning normally and manages agents in its remote office.
  • If declined, the Distribution Server is automatically uninstalled.
Note
DS Approval is available from build 11.5.2613.01 onwards.
Note
Distribution Servers that are installed via console bypass the initial "Waiting for Approval" queue — they become active as soon as installation completes. However, they are not exempt from the re-approval mechanism. If the server detects an anomaly on a push-installed Distribution Server post activation, it will be moved to the "Waiting for Approval" state just like any other Distribution Server.

Importance of Distribution Server Approval

Without an approval gate, a misconfigured machine could be registered as a Distribution Server and gain the ability to serve policies and patches to managed endpoints. The approval step ensures every Distribution Server is intentionally added by a verified administrator before it has any authority over managed devices.

DS Approval Flow

  1. Distribution Server Installed
  2. Waiting for Approval
  3. Admin Approves → Distribution Server Active
  4. Admin Declines → Distribution Server Auto-Uninstalled

Steps to Approve or Decline a DS

  1. Open the Endpoint Central console and navigate to Agent > Remote Offices ..
  2. Under Remote Office view, locate the Distribution Server in the Awaiting Approval state under the corresponding remarks status.
  3. Review the DS details (name, IP address, remote office).
  4. Click Approve to allow the Distribution Server to start functioning, or Decline to trigger automatic uninstallation.
approve DS

DS Re-Approval

If the central server detects any anomaly in a currently active Distribution Server — such as unexpected configuration changes, communication irregularities, or integrity failures — it automatically moves the Distribution Server back to the "Waiting for Approval" state. The Distribution Server ceases to function until the administrator reviews and acts on it.

  • If re-approved, the Distribution Server resumes its normal operation.
  • If declined, the Distribution Server is automatically uninstalled.

Notifications

You can configure Endpoint Central to notify administrators and technicians on a daily basis about any computers or Distribution Servers that are waiting for approval. Notifications are delivered via:

  • The email address associated with the admin/technician account
  • The Endpoint Centralmobile app

To configure notifications, navigate to Agent > SoM Settings > Approval Settings > Notification and enable the appropriate options for computers and/or Distribution Servers.