How to integrate Desktop Central with Jira?

Introduction

ManageEngine Desktop Central is a unified endpoint management and security solution that helps enterprises automate every aspect of endpoint management, including patch management, software deployment, remote troubleshooting, IT asset management, and a lot more. Desktop Central essentially acts as a holistic endpoint management and security solution so that administrators can handle their tasks from a central location in a cohesive and coherent manner.

Jira, on the other hand, as the very term implies, is a service desk software that helps in managing IT requests and tracking issues.

By integrating Jira with Desktop Central, IT administrators can perform endpoint management activities, such as, Software Deployment, Remote Control, etc., from their Issues windows in Jira directly.

Steps to integrate

  • Desktop Central On-Premise
  • Desktop Central Cloud
  • Jira Service Management on-premise
  • Jira Service Management Cloud

To integrate using Desktop Central's app, follow the steps given below:

  1. Steps to follow if you are an existing Desktop Central user
  2. Steps to follow if you are new to Desktop Central

If you are an existing Desktop Central user, follow the steps given below to integrate Jira with Desktop Central add-on:

  1. Download and install Desktop Central add-on from Atlassian marketplace.
  2. Under Manage apps, navigate to Setup Server, and click Close.
  3. Enter your Desktop Central server's URL (along with the port number and the protocol - either http:// or https://), and click Next.
  4. Furnish the user name and password of Desktop Central's admin. Click Finish to complete the configuration.
  5. Steps to configure Jira from Desktop Central:
    • Login to Desktop Central and navigate to Admin > Jira settings.
    • Click Integrate Now and choose On-prem.
    • Provide the URL of Jira base server (along with the port number and protocol - either http:// or https://). Furnish the name and password of Jira admin user and click Save.

You have successfully configured Desktop Central add-on.

User association

  1. To start using various Desktop Central features within Jira, Jira users should be mapped with respective Desktop Central users based on their privileges.
  2. Use the "Associate users" option from Desktop Central app page of Jira to associate various users.
  3. Jira administrator whose credentials were used to configure the integration will automatically be associated with Desktop Central administrator.

If you are new to Desktop Central, follow the steps given below to integrate Jira with the Desktop Central add-on:

  1. Download and install Desktop Central. Ensure that your Desktop Central server is running on build 10.0.363 and later versions.
  2. Install Desktop Central agents on the computers you wish to manage using Desktop Central.
  3. Download and install Desktop Central add-on from Atlassian marketplace.
  4. Under Manage apps, navigate to Setup Server, and click Close.
  5. Enter your Desktop Central server's URL, (along with the port number and the protocol - either http:// or https://).
  6. Furnish the user name and password of Desktop Central's admin. Click Finish to complete the configuration.
  7. Steps to configure Jira from Desktop Central:
    • Login to Desktop Central and navigate to Admin > Jira settings.
    • Provide the URL of Jira base server (along with the port number and protocol - either http:// or https://).
    • Furnish the name and password of Jira admin user.
    • Click Save to finish the configuration.

You have now successfully integrated Desktop Central with Jira.

To integrate using Desktop Central's app, follow the steps given below:

  • Login to your Jira Service Management Cloud web console in Atlassian.
  • On the top right, click Settings.
  • Scroll down and click Apps.
  • Here, search Desktop Central and click Get app on the top right.
  • Once the installation is complete, click Setup Server on the left pane.
  1. Steps to follow if you are an existing Desktop Central user
  2. Steps to follow if you are new to Desktop Central

If you are an existing Desktop Central user, follow the steps given below to integrate Jira with Desktop Central add-on:

  • Click Configure Desktop Central.
  • Here, enter the server URL with the port number. For example: https://dc-server:8383
  • Now, furnish the Username and Password of the technician who has administrative privilege in Desktop Central. Next, choose the type of user authentication, either Active Directory Authentication or Local Authentication. After that, click Finish.
  • Now, the user association window will open. If you do not want to associate users now, click I'll do this later. Only the currently logged in user (highlighted in green) will be mapped.

    If you want to associate users now, first choose a user and click Associate. Search and select the respective Jira user. Repeat this for all the users you want to associate. Next, click Save Mapping.
    • User association after installation
      Note: If the respective mail addresses of the users in Jira and Desktop Central are same, then those users will be highlighted in blue. If they differ, then those users will be highlighted in grey.
      You can associate the users highlighted in grey manually.
      Now if you click Save Mapping, then all the associated users will be mapped to Jira.
  • You will be redirected now to the Getting Started page. Go through the page and click Close.
  • In this page, you will find the summary of the integration between Desktop Central and Jira.

Steps to configure Jira from Desktop Central

  1. Login to Desktop Central and go to the Admin tab, under Integrations, click Jira Settings.
  2. Here, click Integrate Now and choose Cloud from the drop-down menu.
  3. Now, enter the Jira domain name opposite to the Jira base URL field. Note: Do not enter .atlassian.net in the field as it is appended automatically. For example:
  4. Subsequently enter the Jira User Email.
  5. Click the Generate option on the right, that is placed opposite to the API Key field.
  6. Now, click Create API token.
  7. Provide a Label name and click Create.
  8. After that, copy the key and paste it opposite the API Key field. Click Save.
  9. You have successfully integrated Desktop Central with Jira Service Management Cloud

Additional features after integration:


Synced assets


The Desktop Central assets can be synchronized with Jira Service Management Cloud. You can store and check the details of your managed computers and mobile devices under the Synced Assets tab.

To synchronize your assets to Jira Service Management Cloud through Desktop Central app, go to the Setup Server page, click Run Sync button under the Sync Assets section.

The asset synchronization process will begin and after it is finished, you will be able to view your asset details by clicking the view synced assets button in the Synced Assets page.

Click Run Sync button whenever there's a change in device's status in Desktop Central so that the changes are in turn reflected in Jira.

The synced assets can be linked to a specific issue by searching them in the linked assets field in the issue page. Subsequently, you can view the details of the linked device here and use the Desktop Central features to manage it.

Auto assign Assets


By enabling the Auto Assign assets feature, the Windows machine is automatically mapped to that issue whenever as issue request is created in Jira. This saves a lot of trouble for the issue resolver as there is no longer a need to map the machines manually.

Note: This feature is currently available for Windows machines only.

Go to the Setup Server page, enable Auto Assign assets here.

User Association

Note: Only Jira administrators can access this page and associate users.

Only the associated users can access the Desktop Central features and use them to manage both computers and mobile devices.

To associate Desktop Central users in Jira,

  • Login to your Jira Service Management Cloud server. Click Settings on the top right and select Apps.
  • Under Desktop Central on the left pane, click Associate Users. All the users in Desktop Central will be listed here.
  • Now, you can associate users by clicking Associate under the Action column for a particular user. The details of that user will be mapped in Jira.

If you are new to Desktop Central, follow the steps given below to integrate Jira with the Desktop Central add-on:

  • Click Download Desktop Central.
  • Install the Desktop Central server. Ensure that the server is running on Desktop Central build 10.0.647 or above. Learn how.
  • Install the Desktop Central agents on computers that you want to manage. Learn how.
  • Follow the steps for existing Desktop Central users (given above)

  • Jira Service Management Cloud
  • Download and install the Desktop Central app from the Atlassian Marketplace into your Jira Service Management instance.
  • Log in to your Jira Service Management Console. Go to Apps, and on the left pane click Setup Server under Desktop Central. Click Integrate Now.
    Note: Only Jira administrative users have the privilege to initiate the integration.
  • Here, a pop-up will be shown. If you already have a Desktop Central Cloud account, please sign in and if not, you can sign up immediately.
  • Once you have successfully logged in to your Desktop Central account, please click Accept to grant the necessary permissions to proceed with the integration.
    Note: Only Desktop Central Cloud administrative users have the privilege to intitiate Jira integration.
You have successfully integrated Jira Service Management Cloud with Desktop Central Cloud. Once the integration is successfully completed, other Desktop Central Cloud users from your organization can directly authenticate themselves and start using the app.

Why should I integrate?

Desktop Central is ManageEngine’s flagship unified endpoint management and security solution that helps organizations in automating the entire spectrum of managing and securing endpoints. By integrating Jira with Desktop Central, IT admins can:

  1. Automate patch management for operating systems (Windows, macOS, Linux), servers, and legacy and third-party applications.
  2. Simplify and centralize distribution of business-critical applications using over 7,000 pre-built templates.
  3. Manage IT assets in real time for a granular control over the hardware and software inventory.
  4. Leverage remote access features such as integrated file transfer and built-in communication channels.
  5. Troubleshoot multiple monitors, record remote sessions automatically, and collaborate with other technicians.
  6. Leverage remote power options such as shutdown, lock, Wake-on-LAN, standby, and hibernate.
  7. Resolve issues without initiating a remote session using over a dozen system manager tools.
  8. Automate the generation of audit-ready reports at the click of a button for in-depth analysis.
  9. Seamlessly perform OS imaging and hardware-independent deployment across remote offices.
  10. Automate mundane administrative tasks such as configuring IPs for printers and browsers using over 50 configurations.
  11. Manage mobile devices by centralizing app distribution and associating relevant profiles.
  12. Track the location of stolen/misplaced mobile devices in real-time, and execute remote commands to lock and regulate the passcode.
  13. Ensure data security by remotely wiping the data on lost or stolen mobile devices.
Resources to aid the integration: