How to integrate Desktop Central with Jira?

How to integrate Desktop Central with Jira?

Introduction

ManageEngine Desktop Central is a unified endpoint management solution that helps enterprises automate every aspect of endpoint management, including patch management, software deployment, remote troubleshooting, IT asset management, and a lot more.

Jira, on the other hand, is service desk software that helps in managing IT requests and tracking issues. By integrating Jira with Desktop Central, IT admins can perform endpoint management activities from their issues' windows in Jira.

Steps to integrate

Note : The following steps are applicable only for the integration between Desktop Central and Jira Service Desk Server (On-premise).

To integrate using Desktop Central's app, follow the steps given below:

  1. Steps to follow if you are an existing Desktop Central user
  2. Steps to follow if you are new to Desktop Central

If you are an existing Desktop Central user, follow the steps given below to integrate Jira with Desktop Central add-on:

  1. Download and install Desktop Central add-on from Atlassian marketplace.
  2. Under Manage apps, navigate to Setup Server, and click Close.
  3. Enter your Desktop Central server's URL, (along with the port number and the protocol - either http:// or https://).
  4. Furnish the user name and password of Desktop Central's admin. Click Finish to complete the configuration.
  5. Steps to configure Jira from Desktop Central:
    • Login to Desktop Central and navigate to Admin > Jira settings.
    • Provide the URL of Jira base server (along with the port number and protocol - either http:// or https://).
    • Furnish the name and password of Jira admin user.
    • Click Save to finish the configuration.

You have successfully configured Desktop Central add-on.

If you are new to Desktop Central, follow the steps given below to integrate Jira with the Desktop Central add-on:

  1. Download and install Desktop Central. Ensure that your Desktop Central server is running on build 10.0.363 and later versions.
  2. Install Desktop Central agents on the computers you wish to manage using Desktop Central.
  3. Download and install Desktop Central add-on from Atlassian marketplace.
  4. Under Manage apps, navigate to Setup Server, and click Close.
  5. Enter your Desktop Central server's URL, (along with the port number and the protocol - either http:// or https://).
  6. Furnish the user name and password of Desktop Central's admin. Click Finish to complete the configuration.
  7. Steps to configure Jira from Desktop Central:
    • Login to Desktop Central and navigate to Admin > Jira settings.
    • Provide the URL of Jira base server (along with the port number and protocol - either http:// or https://).
    • Furnish the name and password of Jira admin user.
    • Click Save to finish the configuration.

You have now successfully integrated Desktop Central with Jira.

 

User Association

  1. To start using various Desktop Central features within Jira, Jira users should be mapped with respective Desktop Central users based on their privileges.
  2. Use the "Associate users" option from Desktop Central app page of Jira to associate various users.
  3. Jira administrator whose credentials were used to configure the integration will automatically be associated with Desktop Central administrator.

Gallery

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Why should I integrate?

Desktop Central is ManageEngine’s flagship unified endpoint management and security solution that helps organizations in automating the entire spectrum of managing and securing endpoints. By integrating Jira with Desktop Central, IT admins can:

  1. Automate patch management for operating systems (Windows, macOS, Linux), servers, and legacy and third-party applications.
  2. Simplify and centralize distribution of business-critical applications using over 7,000 pre-built templates.
  3. Manage IT assets in real time for a granular control over the hardware and software inventory.
  4. Leverage remote access features such as integrated file transfer and built-in communication channels.
  5. Troubleshoot multiple monitors, record remote sessions automatically, and collaborate with other technicians.
  6. Leverage remote power options such as shutdown, lock, Wake-on-LAN, standby, and hibernate.
  7. Resolve issues without initiating a remote session using over a dozen system manager tools.
  8. Automate the generation of audit-ready reports at the click of a button for in-depth analysis.
  9. Seamlessly perform OS imaging and hardware-independent deployment across remote offices.
  10. Automate mundane administrative tasks such as configuring IPs for printers and browsers using over 50 configurations.
  11. Manage mobile devices by centralizing app distribution and associating relevant profiles.
  12. Track the location of stolen/misplaced mobile devices in real-time, and execute remote commands to lock and regulate the passcode.
  13. Ensure data security by remotely wiping the data on lost or stolen mobile devices.
Resources to aid the integration: