How to integrate Desktop Central with Jira?

Introduction

ManageEngine Desktop Central is a unified endpoint management solution that helps enterprises automate every aspect of endpoint management, including patch management, software deployment, remote troubleshooting, IT asset management, and a lot more.

Jira, on the other hand, is aservice desk software that helps in managing IT requests and tracking issues. By integrating Jira with Desktop Central, IT admins can perform endpoint management activities from their issues' windows in Jira.

Steps to integrate

For Jira Service Management (On Premise)

For Jira Service Management Cloud

If you are new to Desktop Central, follow the steps given below to integrate Jira with the Desktop Central add-on:

  • Click Download Desktop Central.
  • Install the Desktop Central server. Ensure that the server is running on Desktop Central build 10.0.647 or above. Learn how.
  • Install the Desktop Central agents on computers that you want to manage. Learn how.
  • Follow the steps for existing Desktop Central users (given above)

 

User Association

For Jira Service Management (On-Premise)

For Jira Service Management Cloud

Why should I integrate?

Desktop Central is ManageEngine’s flagship unified endpoint management and security solution that helps organizations in automating the entire spectrum of managing and securing endpoints. By integrating Jira with Desktop Central, IT admins can:

  1. Automate patch management for operating systems (Windows, macOS, Linux), servers, and legacy and third-party applications.
  2. Simplify and centralize distribution of business-critical applications using over 7,000 pre-built templates.
  3. Manage IT assets in real time for a granular control over the hardware and software inventory.
  4. Leverage remote access features such as integrated file transfer and built-in communication channels.
  5. Troubleshoot multiple monitors, record remote sessions automatically, and collaborate with other technicians.
  6. Leverage remote power options such as shutdown, lock, Wake-on-LAN, standby, and hibernate.
  7. Resolve issues without initiating a remote session using over a dozen system manager tools.
  8. Automate the generation of audit-ready reports at the click of a button for in-depth analysis.
  9. Seamlessly perform OS imaging and hardware-independent deployment across remote offices.
  10. Automate mundane administrative tasks such as configuring IPs for printers and browsers using over 50 configurations.
  11. Manage mobile devices by centralizing app distribution and associating relevant profiles.
  12. Track the location of stolen/misplaced mobile devices in real-time, and execute remote commands to lock and regulate the passcode.
  13. Ensure data security by remotely wiping the data on lost or stolen mobile devices.
Resources to aid the integration: