How To Integrate Desktop Central with Jira

 

How to perform various endpoint management tasks within Jira?

ManageEngine Desktop Central serves as a complete, unified endpoint management solution that helps enterprises automate every aspect of system administration such as patch management, software deployment, remote troubleshooting, IT asset management and a lot more. On the other hand, Jira is a successful service desk software that helps in managing IT requests and issue tracking. By integrating Jira with Desktop Central, one can unify their service desk and system management needs.

Benefits of integration

By integrating Jira and Desktop Central, you can

  1. Considerably reduce your troubleshooting time from days to minutes with the Advanced Remote Control.
  2. With automated patch management process, seamlessly manage patches in all the computers of your enterprise and stay away from vulnerabilities and cyber attacks.
  3. Deploy business software immediately on demand with customized software deployment and simplify your project management tasks.
  4. With System Manager remotely carry out file folder operations, access command prompt, manipulate registry values, wake computers on LAN and a lot more.
  5. Leverage all your IT service management tasks under a single console.

Steps to integrate

  1. Steps to follow if you are an existing Desktop Central user.
  2. Steps to follow if you are new to Desktop Central

Follow the below steps to access your existing Desktop Central server within Jira

  1. Ensure your current Desktop Central build number is 10.0.363 or above, else update to the latest version.
  2. Configure Desktop Central in Jira:
    • Download and install the Desktop Central add-on from Jira market place.
    • Then navigate to "Set up server" and provide the URL of your Desktop Central Server and admin credentials.
  3. Configure Jira in Desktop Central:
    • From your Desktop Central server, navigate to admin tab -> integration -> Jira settings -> provide your Jira base URL and administrator credentials.

      You have now successfully integrated Desktop Central with Jira and can reap the benefits of Desktop Central - Jira integration.

Follow the below steps if you are new to Desktop Central.

  1. Installing Desktop Central
  2. Configure Desktop Central in Jira:
    • Download and install the Desktop Central add-on from Jira market place.
    • Then navigate to "Set up server" and provide the URL of your Desktop Central server and admin credentials.
  3. Configure Jira in Desktop Central:
    • From your Desktop Central server, navigate to admin tab -> integration -> Jira settings -> provide your Jira base URL and administrator credentials.

      You have now successfully integrated Desktop Central with Jira and can reap the benefits of Desktop Central - Jira integration.

User Association

  1. To start using various Desktop Central features within Jira, Jira users should be mapped with respective Desktop Central users based on their privileges.
  2. Use the "Associate users" option in the Desktop Central app page of Jira to associate various users.
  3. Jira administrator whose credentials were used to configure the integration will automatically be associated with Desktop Central administrator.