Installing Desktop Central

Supported Operating Systems

Desktop Central can manage computers running the following operating systems (both 32-bit and 64-bit):

  1. Windows XP
  2. Windows Vista
  3. Windows 7
  4. Windows 8
  5. Windows 8.1
  6. Windows 10
  7. Windows 2003 Server
  8. Windows 2003R2 Server
  9. Windows 2008 Server
  10. Windows 2008R2 Server
  11. Windows 2012R2 Server
  12. Windows 2016 Server
  13. 10.13 - High Sierra
  14. 10.12 - Sierra
  15. 10.11 - EI Capitan
  16. 10.10 - Yosemite
  17. 10.9 - Mavericks
  18. 10.8 - Mountain Lion
  19. 10.7 - Lion
  20. 10.6 - Snow Leapord
  21. Linux Ubuntu 10.04 & later versions
  22. Linux Red Hat Enterprise Linux 6 & later versions
  23. Linux CentOS 6 & later versions
  24. Linux Fedora 19 & later versions
  25. Linux Mandriva 2010 & later versions
  26. Linux Debian 7 & later versions
  27. Linux Linux Mint 13 & later versions
  28. Linux OpenSuSE 11 & later
  29. Linux SuSE Enterprise Linux 11 & later

Pre-requisites for Installing Desktop Central Server

  1. Desktop Central has to be installed in any of the operating systems mentioned above. It can either be installed on the Domain Controller or in any Workstation/Server in the network.
  2. Ensure that the hardware requirements are met in accordance to the number of computers being managed using Desktop Central.
  3. It is recommended to have a Static IP Address for the computer where Desktop Central Server is installed. This is because, the agents installed in the client computers communicates with the Desktop Central Server using this IP Address.
  4. You should install the product as an administrator, since the product is installed and run as an Windows Service.

Ports Used by Desktop Central Server

Click here to know about the ports used by Desktop Central

If you are running any third party firewall in the computer where Desktop Central Server is being installed, open these ports by configuring the firewall. If you are running windows firewall, these ports can also be automatically be opened in the firewall from the SoM page (post installation) from the Desktop Central Console.

Installing Desktop Central Server 

Desktop Central is distributed in the EXE Format. Run the self-extracting EXE with an Install Shield program for installation and follow the instructions provided. The installation wizard will guide you through a series of instructions like the installation directory, web server port, etc. You can either install the product with the default values or can change the values as required. If you are changing the web server port (default is 8020), ensure that you open the appropriate port in the firewall.

Upon successful installation of the product, all the required components like the web server, database server, etc., are automatically installed.

  • Ensure that you install Desktop Central's 64-bit version only in Windows operating system which supports 64-bit architecture.
  • Access to the computer, where Desktop Central server is installed should be limited. For security reasons, it is recommended to restrict, access to the other IT Administrators, who are not a part of Desktop Central.

Uninstalling Desktop Central Server

It is recommended to uninstall the agent from the client computers prior to uninstalling the product. If the client computers are in the same LAN as that of the Desktop Central Server, the agents can be uninstalled from the SoM page of the Desktop Central Console. However, the agent in the remote office computers have to be removed manually. Refer to the online Knowledge base for the steps to remove the agent from remote office computers.

To uninstall Desktop Central, select Start --> Programs --> ManageEngine Desktop Central --> Uninstall.

If you have uninstalled the product before removing the agents and if you wish to remove later, refer to the online knowledge base for steps.

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