It is said that around 60% of organisations that faced a cyberattack in the past two years were from unpatched vulnerabilities. With the danger of a cyberattack luring around, it has become a mandate for every organisation to patch operating systems and software as soon as updates are released. The necessity to patch devices are intensified when these updates are vulnerability updates and these need immediate attention. These updates can be immediately address if the devices are present within the network. But, this is not the case when organisations have employees who are in a constant run between places to get their tasks done or when employees have opted to work from home.
Such roaming user devices need special attention not just because they are not available in the network, but for the fact that these devices are connected to non-corporate networks with no firewall to block threats. Some remote users may have the need to conduct video conferences frequently and a patch download occupying a significant portion of the bandwidth is something very dreadful in such cases. These are a few cases which need to be emphasized and taken into consideration when the subject of remote user management comes into picture.
Not to worry, Desktop Central has simplified the management of roaming users to the extent that a click and forget approach can be taken to manage them! The below given are steps on how to manage remote users using Desktop Central:
The Desktop Central server should be reachable via a public IP Address*. Configure your external router to ensure that any requests sent to this public IP address are directed to the IP address of the computer in which the Desktop Central server is installed. For example,
You should configure your router to direct all requests for x.x.x.x at port 8020 or 8383 and 8027 to y.y.y.y at the respective ports. It is recommended that you make the private IP address (y.y.y.y in the above example) static to ensure uninterrupted communication.
Create a Remote Office in Desktop Central
Note:Set the data transfer rate as per the necessity in the replication policy, eg: a low data transfer rate could be used if the users connect with mobile data.
Install the Remote Office Agent in Roaming Users' Computers
When these roaming users connect to Internet, the agent installed in their devices will contact the Desktop Central server to gather information about configurations available on a periodic basis.