This article lists down the common reasons for a patch download failure and possible solutions and workarounds so that you can get it updated and download the patches successfully.
The following steps explain the process used by Desktop Central to download patches from the respective vendors:
i)Configure Proxy settings
ii)Configure Firewall Settings:
CauseDomainExceptionList failure error occurs when the vendors website change the domain URLs of where the required patches are located.
ResolutionConfigure the firewall settings to add the following domains to the Domain Exception list to allow the download of installable files from the following websites.
CauseThe 404 error occurs when customers try to download superseded patches i.e. old patches or patches removed/modified by vendors.
ResolutionTo identify if a patch is superseded:
In cases when the vendors remove/modify the download URL of patches, you will be aware of it only when you manually download the patches from vendors' websites. For further assistance, contact email@example.com.
CauseConnection timed out error occurs when an Antivirus is running on your machine. The Antivirus will block the read/write permissions for the patch file downloaded and stored in Desktop Central Server folder.
ResolutionTo download patches successfully:
CauseThis error occurs when the patch file/directory to be downloaded is corrupted or in a non-readable format.
ResolutionEnsure the proxy settings are configured properly such that it allows downloading installable files from the specific domains
CauseThis error will be shown if, the specified proxy credential is no longer valid i.e., the proxy credentials have changed and you have not updated the details in the Desktop Central Server.
Cause: Error code 403 occurs when the web server is not reachable or access to the server has been denied. This might happen due to various reasons such as, forbidden access, or connectivity issues, vendor modifiying the domain, etc.
Resolution: Configure proxy settings to download the patch files successfully.
CauseThis error occurs when Anti-virus is blocking the read/write access for Desktop Central server folder.
ResolutionEnsure the firewall settings are configured properly.Check the running status of Antivirus used and exclude Desktop Central folder from the Antivirus software.
CauseThis error occurs when the vendor's site is temporarily overloaded.