Before resolving this issue, make sure that you know which license you're currently using.

Oracle Patch Download Failure

Problem

You are trying to download Oracle patches like JRE 8, JDK 8, and JDK 11 for Windows and JRE 8 for Mac and the download fails.

Cause

This is because you're not logged in to Oracle. To download you should provide your login credentials.

Resolution

Follow the steps given below to resolve this issue:

  1. These are the download links of the Oracle applications: JRE 8, JDK 8, and JDK 11 for Windows and JRE 8 for Mac. Click on any application which you want to download and provide your login credentials. Once you login to the application, the installer file will automatically be downloaded. 
  2. If you're using DC Build Version 10.0.319 and above
    • You'll be able to find an option to 'Upload' near the Download failed error message. Using the Upload option you can install this patch.
    • Else navigate to Patch Mgmt -> Patches -> Downloaded Patches -> Search for the Bulletin ID of the application which you want to install and click on the Patch ID to find the Patch Name. Then go to Upload Patches -> Search for the Bulletin ID which has the same Patch Name and click on Install Patch.

      Here are the Bulletin IDs for Oracle applications:

      • JRE 8 - TU-053
      • JDK 8 - TU-160
      • JDK 11 - TU-802
      • JRE 8 for Mac - MAC-063

      Refer this document to know how to upload patches using the Upload Patches option.

  3. If you're using DC Build Version below 10.0.319
    • Rename the downloaded file in this format: <Patchid>-<Patchname> Reference image attached below will explain how the Patchname can be identified for the corresponding Patch ID
    • PS: You can find the PatchID from Configuration status->Draft download failure-> Execution status(Download Failed Patches, in case of APD) ->PatchID .


      Operating System Patch ID Bulletin ID Patch Description Java Setup File*
      Windows 320622 TU-053 Java 8 Update 301 (64-bit) (8.0.3010.9) 320622-jre-8u301-windows-x64.exe
      Windows 320623 TU-053 Java 8 Update 301 (8.0.3010.9) 320623-jre-8u301-windows-i586.exe
      Windows 320618 TU-160 Java SE Development Kit 8 Update 301 (64-bit) (8.0.3010.9) 320618-jdk-8u301-windows-x64.exe
      Windows 320621 TU-160 Java SE Development Kit 8 Update 301 (32-bit) (8.0.3010.9) 320621-jdk-8u301-windows-i586.exe
      Windows 320653 TU-802 Java SE Development Kit (x64) (11.0.12) 320653-jdk-11.0.12_windows-x64_bin.exe
      Mac 603185 MAC-063 Java Runtime Environment for Mac (1.8.301) 603185-jre-8u301-macosx-x64.dmg

      * Copy the 'Java Setup File' name for the respective PatchID and rename the downloaded file.

    • Navigate to the <Desktop Central Installed Directory>\webapps\DesktopCentral\Store and place the renamed files.
    • Once the process is complete, redeploy the failed configuration.

If the issue persists even after following the above-mentioned resolutions, please feel free to contact Support.