We are pleased to inform you that ServiceDesk Plus now integrates with ManageEngine Desktop Central. This means you can perform all Desktop Management functions like Patch Management, Software Deployment, Policy Configurations, etc., from within the ServiceDesk Plus web console. Some of the benefits of this integration include,

  • Single Sign-on - Relieves you from the hassle of logging into multiple tools and applications for incident management and request fulfillment
  • Increased Productivity - Taking action on the systems management tasks is just a click away, which saves your time spent on resolving the problem
  • Enhanced Auditing Capabilities - It is easier for enterprises to audit the tasks performed from a single solution than to collate information from multiple tools
  • Achieve 360 degree ITIL process implementation - ITIL process is not complete without service operations. Enabling systems management capability into help desk enable enterprises complete their ITIL process cycle from a single solution.

To integrate Desktop Management functions within ServiceDesk Plus, you need to download and install Desktop Central and integrate it with your ServiceDesk Plus installation. The following documents will provide you the details on the integration aspects and the steps to integrate them:

Join us for a Webinar

We are doing a webinar to highlight the benefit of this integration and a detailed walk-through on how to integrate these two applications

When: November, 30 2011

Time: 11.00 AM EST

Duration: One Hour

Click here to register