Integrating Desktop Central with ServiceDesk Plus

ServiceDesk Plus is a Web-based help desk and asset-management software. It enables you to integrate your help-desk requests and assets to help you manage your IT infrastructure effectively. You can integrate the following features of Desktop Central with ServiceDesk Plus:

  1. Data related to hardware and software assets

  2. Help-desk requests

  3. Deploying software packages

  4. Initiate Chat Sessions with requesters

  5. Broadcast Announcements to computers

  6. Complete UI Integration - This makes you access all the features of Desktop Central from the ServiceDesk Plus console.

Benefits

Integrating the features mentioned above with ServiceDesk Plus enables you to do the following:

  1. Get comprehensive information about IT assets like hardware and software assets installed in the computers in your network

  2. Log service and configuration requests, made by users as tickets automatically

  3. Install software packages from the ServiceDesk Plus console

  4. Deploy configurations with the help of predefined and user defined templates from the ServiceDesk Plus console

  5. Carry out operations such as lock, restart, hibernate, standby, shutdown, Wake on LAN

  6. Perform various system management tasks efficiently from ServiceDesk Plus console

Make sure that the following points are taken care of while integrating ServiceDesk Plus with Desktop Central:

  1. Site name in Desktop Central should be the same as the Remote office name in ServiceDesk Plus

  2. Customer credentials for one customer should be the same in both Desktop Central and ServiceDesk Plus

  3. Hierarchy of computers/devices in Desktop Central should be the same as the hierarchy in ServiceDesk Plus

Steps to Integrate

The pre-requisites and the steps for integration vary for every feature that you wish to integrate. The links below will guide you through the integration:

  1. Authenticating the Integration

  2. Integrating Asset Data with ServiceDesk Plus

  3. Automatically Log Help Desk Requests as Tickets in ServiceDesk Plus

  4. Include Software Install / Uninstall option under the Actions menu of a Help Desk request in ServiceDesk Plus

  5. Make a complete UI integration between ServiceDesk and Desktop Central

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