Problem

You are trying to wake up a computer using Desktop Central's Wake On LAN feature and you receive an error message "Boot Up Failed".

Cause

You might get this error message due to one of the following reasons:

  1. If the specified MAC address, IP address or the Subnet_Mask is incorrect
  2. None of the computers are live on the specified subnet or Desktop Central Notification Service is inactive
  3. Waiting Time Specified in the Settings has been too low for the computer to respond

Resolution

If the specified MAC address, IP address or the Subnet_Mask is incorrect

You need to manually ensure that the provided Mac address, IP address and Subnet_Mask details are correct.

None of the computers are live on the specified subnet or Desktop Central Notification Service is inactive

WOL packets should be broadcasted in the network to wake a computer. If IP broadcast is disabled in the network, then the packets will be broadcasted through the Desktop Central agent. So at least one of the computer with Desktop Central agent in it should be live in the subnet and the Desktop Central Notification Service on the Desktop Central server should be active. Follow the steps mentioned below to verify if Desktop Central Notification Service is active.

  1. Click Start and Type Services in the start menu
  2. Under available services Choose MEDC Server Component - Notification Server
  3. Against the status verify if the service is active else contact Desktop Central Support.

Waiting Time Specified in the Settings has been too low for the computer to respond

Waiting time specified in the "Wake Up Now" settings, will be time limit set to verify the status of the device after broadcasting the packets to the subnet. If this time limit is too low, then the status would be updated as Wake Up failed, though the device would have been waken up after the specified time interval. So, it is recommended to provide a minimum of 5 minutes as the wait time. You can change this setting by following the steps mentioned below:

  1. Click Tools tab
  2. Select Wake On LAN
  3. Under Wake Up Now, select Settings
  4. Specify the time interval for the wait time.
  5. Click Save to store the changes.

Now, you can retry to wake up the computer in the LAN.

Note: It is also recommended to verify the document on Wake on LAN settings

Applies to: Agent Installation Failure, Desktop Central Agent Installation, Remote Desktop Sharing, Remote Control

Keywords: Agent Installation, Desktop Central Agent Installation Failure, Installation Failure, Access Denied, Remote control, Desktop Sharing

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