ManageEngine has announced product life cycle plan for ManageEngine Firewall Analyzer. Latest version of Firewall Analyzer 12.3 released in August 2017 is available for download. Support for the older versions of Firewall Analyzer, versions 6.x, 7.x, 8.x and 12000 to 12200 series will end.
|Version||Build Nos.||Year of Release||Support/Maintenance Ends on|
|Firewall Analyzer 6.x||6000 to 6500||August 2009||July 2014|
|Firewall Analyzer 7.x||7000 to 7600||July 2010||September 2015|
|Firewall Analyzer 8.x||8000 to 8300||September 2013||July 2016|
|Firewall Analyzer 8.5||8500||July 2014||May 2017|
|Firewall Analyzer 12.x||12000 to 12200||February 2016||December 2019|
|Firewall Analyzer 12.3||12.3.000 to 12.3.324||August 2017||March 21, 2021|
|Firewall Analyzer 12.4||12.4.000 to 12.4.196||April 2019||March 31, 2022|
|Firewall Analyzer 12.5||12.5.000 to 12.5.360||February 19, 2020||March 31, 2023|
|Firewall Analyzer 12.5||12.5.361 to 12.5.664||March 24, 2021||December 31, 2023|
We strongly encourage our users to upgrade to the latest version to benefit from the new features, critical bug fixes, enhancements, and the flexibility to opt for special add–ons and plug–ins. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade and⁄or migrate. With the general availability of Firewall Analyzer 12.3 since August 2017, we have decided to declare end of support (EOS) for the earlier major releases viz., Version 6.x, Version 7.x, Version 8.x, and Versions 12000 to 12200 as mentioned above.
Upgrade plans for existing customers:
A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.
A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.
A: Support is valid and available till the period of AMS. You will need to upgrade to our latest version of Firewall Analyzer, apply the latest Firewall Analyzer license and the future renewal of your AMS will be on the latest license and not on the older license.
A: Though you have upgraded Firewall Analyzer to the latest version, you will still need the license keys to enable latest functionality of upgraded version.
Please write to our sales team (email@example.com). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.
The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to firstname.lastname@example.org for further clarifications.