Product Life Cycle Plan - End of Support

ManageEngine has announced product life cycle plan for ManageEngine Firewall Analyzer. Latest version of Firewall Analyzer 12.3 released in August 2017 is available for download. Support for the older versions of Firewall Analyzer, versions 6.x, 7.x, 8.x and 12000 to 12200 series will end.

End of Support Specification

Version Build Nos. Year of Release Support/Maintenance Ends on
Firewall Analyzer 6.x 6000 to 6500 August 2009 July 2014
Firewall Analyzer 7.x 7000 to 7600 July 2010 September 2015
Firewall Analyzer 8.x 8000 to 8300 September 2013 July 2016
Firewall Analyzer 8.5 8500 July 2014 May 2017
Firewall Analyzer 12.x 12000 to 12200 February 2016 December 2019
Firewall Analyzer 12.3 12300 to latest August 2017 Currently supported.

End of Support Details

We strongly encourage our users to upgrade to the latest version to benefit from the new features, critical bug fixes, enhancements, and the flexibility to opt for special add–ons and plug–ins. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade and⁄or migrate. With the general availability of Firewall Analyzer 12.3 since August 2017, we have decided to declare end of support (EOS) for the earlier major releases viz., Version 6.x, Version 7.x, Version 8.x, and Versions 12000 to 12200 as mentioned above.

Note: Any bug-fixes, changes, or enhancements will not be made over versions 6.x, 7.x, 8.x and Versions 12000 to 12200 henceforth.

Upgrade plans for existing customers:

  1. If you are in version 6, write to fwanalyzer-support@manageengine.com to get assistance on the upgrade path.
  2. If you are in version 7, or 8, upgrade to the latest build by following the upgrade path detailed here.
  3. For queries regarding renewal of your annual maintenance and support (AMS), get in touch with our sales team at sales@manageengine.com or renewals team at renewals@manageengine.com

FAQs

1. Is the EOS different from EOL (end of life)?

A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.

2. Is the upgrade free of cost?

A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

3. I have paid AMS for Firewall Analyzer version 8.x recently. How long is the support valid?

A: Support is valid and available till the period of AMS. You will need to upgrade to our latest version of Firewall Analyzer, apply the latest Firewall Analyzer license and the future renewal of your AMS will be on the latest license and not on the older license.

4. Why should I apply the new license file to the upgraded Firewall Analyzer?

A: Though you have upgraded Firewall Analyzer to the latest version, you will still need the license keys to enable latest functionality of upgraded version.

5. My AMS has expired. What should I do now?

Please write to our sales team (sales@manageengine.com). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

6. At what price will the AMS be renewed?

The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to sales@manageengine.com for further clarifications.

 

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