Product Life Cycle Plan - End of Support

At ITOM, we are focused on providing you with the best possible experience and this drives us to continuously enhance our products. To prioritize future development and innovation, we must retire older versions of Firewall Analyzer. This page provides detailed information about Firewall Analyzer versions and their corresponding support status. Please refer to the table below for more details.

End of Support Specification

Version Build Nos. Year of Release Support/Maintenance Ends on
Firewall Analyzer 6.x 6000 to 6500 August 2009 July 2014
Firewall Analyzer 7.x 7000 to 7600 July 2010 September 2015
Firewall Analyzer 8.x 8000 to 8300 September 2013 July 2016
Firewall Analyzer 8.5 8500 July 2014 May 2017
Firewall Analyzer 12.x 12000 to 12200 February 2016 December 2019
Firewall Analyzer 12.3 12.3.000 to 12.3.324   August 2017 March 21, 2021
Firewall Analyzer 12.4 12.4.000 to 12.4.196 April 2019 March 31, 2022
Firewall Analyzer 12.5 12.5.000 to 12.5.360 February 19, 2020 ´╗┐March 31, 2023
Firewall Analyzer 12.5 12.5.361 to 12.5.664 March 24, 2021 ´╗┐December 31, 2023
Please be informed that 32 bit installations are no longer available in ManageEngine Firewall Analyzer. Support will be stopped for all 32 bit installations by September 30,2022. We request all users with 32 bit builds to migrate to our 64 bit installations and help us with the process. You can either download the 64 bit installations from our here or contact our support team at fwanalyzer-support@manageengine.com for any queries regarding migration. To check if your installation is a 32 bit or 64 bit setup, click on the support icon (headphones icon on top shelf), scroll down to the 'Community and Details' section and select the 'Installation Info' tab.
Note:   Internet Explorer (IE) support for Firewall Analyzer has ended as of Jan 31, 2023. Customers are encouraged to move to other newer browsers. 

Upgrading to the latest version

We strongly encourage our users to upgrade to the latest version to benefit from the new features, critical bug fixes, enhancements, and the flexibility to opt for special add–ons and plug–ins. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade and⁄or migrate.

Upgrade plans for existing customers:

  1. If you are in version 12x, upgrade to the latest build by following the upgrade path detailed here.
  2. For queries regarding renewal of your annual maintenance and support (AMS), get in touch with our sales team at sales@manageengine.com or renewals team at renewals@manageengine.com

FAQs

1. Is the EOS different from EOL (end of life)?

A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.

2. Can I migrate from Firewall Analyzer version 8.5 and below to the latest version of Firewall Analyzer?

A: No, migrating from Firewall Analyzer version 8.5 and below to the latest build directly is not possible. You need a fresh installation of the latest Firewall Analyzer build, apply the license file, and then your devices can be on-boarded. If you face any issue, please contact our support team - we will be able to assist you.

3. Is the upgrade free of cost?

A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

4. I have paid AMS for Firewall Analyzer version 8.x recently. How long is the support valid?

A: Support is valid and available till the period of AMS. You will need to upgrade to our latest version of Firewall Analyzer, apply the latest Firewall Analyzer license and the future renewal of your AMS will be on the latest license and not on the older license.

5. Why should I apply the new license file to the upgraded Firewall Analyzer?

A: Though you have upgraded Firewall Analyzer to the latest version, you will still need the license keys to enable latest functionality of upgraded version.

6. My AMS has expired. What should I do now?

Please write to our sales team (sales@manageengine.com). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

7. At what price will the AMS be renewed?

The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to sales@manageengine.com for further clarifications.

 

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