At ITOM, we are focused on providing you with the best possible experience and this drives us to continuously enhance our products. To prioritize future development and innovation, we must retire older versions of Firewall Analyzer. This page provides detailed information about Firewall Analyzer versions and their corresponding support status. Please refer to the table below for more details.
Version | Build Nos. | Year of Release | Support/Maintenance Ends on |
---|---|---|---|
Firewall Analyzer 6.x | 6000 to 6500 | August 2009 | July 2014 |
Firewall Analyzer 7.x | 7000 to 7600 | July 2010 | September 2015 |
Firewall Analyzer 8.x | 8000 to 8300 | September 2013 | July 2016 |
Firewall Analyzer 8.5 | 8500 | July 2014 | May 2017 |
Firewall Analyzer 12.x | 12000 to 12200 | February 2016 | December 2019 |
Firewall Analyzer 12.3 | 12.3.000 to 12.3.324 | August 2017 | March 21, 2021 |
Firewall Analyzer 12.4 | 12.4.000 to 12.4.196 | April 2019 | March 31, 2022 |
Firewall Analyzer 12.5 | 12.5.000 to 12.5.360 | February 19, 2020 | March 31, 2023 |
Firewall Analyzer 12.5 | 12.5.361 to 12.5.664 | March 24, 2021 | December 31, 2023 |
We strongly encourage our users to upgrade to the latest version to benefit from the new features, critical bug fixes, enhancements, and the flexibility to opt for special add–ons and plug–ins. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade and⁄or migrate.
Upgrade plans for existing customers:
A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.
A: No, migrating from Firewall Analyzer version 8.5 and below to the latest build directly is not possible. You need a fresh installation of the latest Firewall Analyzer build, apply the license file, and then your devices can be on-boarded. If you face any issue, please contact our support team - we will be able to assist you.
A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.
A: Support is valid and available till the period of AMS. You will need to upgrade to our latest version of Firewall Analyzer, apply the latest Firewall Analyzer license and the future renewal of your AMS will be on the latest license and not on the older license.
A: Though you have upgraded Firewall Analyzer to the latest version, you will still need the license keys to enable latest functionality of upgraded version.
Please write to our sales team (sales@manageengine.com). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.
The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to sales@manageengine.com for further clarifications.