Upgrade to Latest Version of Firewall Analyzer Build 12300
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We recommend our users to move to the latest version of Firewall Analyzer 12.3 Build #12300 released on August 14, 2017 (What's New in this Service Pack?) Upgrade packs are common for both Windows and Linux installation.

Important:
The latest Firewall Analyzer build number is 12300. If you have already installed the full build 12300, you need not download any service pack.
Select the Product Build Number
(How to find the Build number?)		 Upgrade path to move to latest build
(Instructions to apply Service Packs)

Fill this form to get Service Pack 12.3* and apply it to upgrade to latest build 12300

Fill this form to get Service Pack 12.2* and apply it to upgrade to latest build 12200

Fill this form to get Service Pack 12.2* and apply it to upgrade to latest build 12200

Fill this form to get Service Pack 8.5* and apply it to upgrade to latest build 8500

Fill this form to get Service Pack 8.3* and apply it to upgrade to latest build 8300

Fill this form to get Service Pack 8.3* and apply it to upgrade to latest build 8300

Fill this form to get Service Pack 8.1.1* and apply it to upgrade to latest build 8110

Step 1: Apply Service Pack 7.8 to upgrade to build 8000
Step 2: Fill this form to get Service Pack 8.1.1* and apply it to upgrade to latest build 8110

Step 1: Apply Service Pack 7.6 to upgrade to build 7600
Step 2: Apply Service Pack 7.8 to upgrade to build 8000
Step 3: Fill this form to get Service Pack 8.1.1* and apply it to upgrade to latest build 8110

Step 1: Apply Service Pack 7.6 to upgrade to build 7600
Step 2: Apply Service Pack 7.8 to upgrade to build 8000
Step 3: Fill this form to get Service Pack 8.1.1* and apply it to upgrade to latest build 8110

Step 1: Apply Service Pack 7.4 to upgrade to build 7400
Step 2: Apply Service Pack 7.6 to upgrade to build 7600
Step 3: Apply Service Pack 7.8 to upgrade to build 8000
Step 4: Fill this form to get Service Pack 8.1.1* and apply it to upgrade to latest build 8110

Step 1: Apply Service Pack 7.3 to upgrade to build 7021
Step 2: Apply Service Pack 7.4 to upgrade to build 7400
Step 3: Apply Service Pack 7.6 to upgrade to build 7600
Step 4: Apply Service Pack 7.8 to upgrade to build 8000
Step 5: Fill this form to get Service Pack 8.1.1* and apply it to upgrade to latest build 8110

Step 1: Apply Service Pack 7.1 to upgrade to build 7001
Step 2: Apply Service Pack 7.3 to upgrade to build 7021
Step 3: Apply Service Pack 7.4 to upgrade to build 7400
Step 4: Apply Service Pack 7.6 to upgrade to build 7600
Step 5: Apply Service Pack 7.8 to upgrade to build 8000
Step 6: Fill this form to get Service Pack 8.1.1* and apply it to upgrade to latest build 8110
Only users with a valid AMS (Annual Maintenance and Support) or Annual Subscription contract are eligible to download Service packs and other upgrades. Refer ManageEngine Support for more details.

Instructions to Apply the Service Pack

Important :
For version 8.5
  • Do not proceed with 12.2 upgrade without taking database backup
  • Do not terminate upgrade procedure prematurely, it will take approximately 5 mins to complete the upgrade from 8.5 to 12.2
For version 12/12.1
  • Do not proceed with 12.2 upgrade without taking database backup
Note:
  • If you are trying to apply more than one service pack at a time, you need to restart the Firewall Analyzer Server after applying each service pack and check whether your data is intact in the web client. If you don't have any issues, follow the above steps for applying the other service pack. If you find any issues, do not continue applying the other service pack and contact Firewall Analyzer Support.
  • If Firewall Analyzer has been installed as a root user in a Linux machine, continue with the below procedure logged in as a root user itself.
  • Pre-requisite for context based Cisco Firewalls (Virtual Firewall): The Cisco Firewall IP address should be DNS resolvable from the Firewall Analyzer.

Prerequisite to apply the service pack (for both Windows and Linux)

  1. Shut down Firewall Analyzer server. (If Firewall Analyzer is running as a service, stop the service also)
  2. Please wait for a few moments till the server/service terminates completely
  3. Take a backup of the existing Firewall Analyzer database
    1. PostgreSQL - For Firewall Analyzer version 7.5 (Build 7500) onwards Create a ZIP file of the contents of <Firewall Analyzer Home>/pgsql/data directory and save it as pgsql_backup.zip in the <Firewall Analyzer Home> directory
    2. MSSQL database
      Follow the steps given below:
      • Find the current location of the data file and log file for the database firewall by using the following commands:
      • use firewall go sp_helpfile go
      • Detach the database by using the following commands:
      • use master go sp_detach_db 'firewall' go
      • Backup the data file and log file from the current location (<MSSQL Home>\data\firewall.mdf and <MSSQL Home>\data\firewall_log.LDF) to the new location (<New location>\firewall.mdf and <New Location>\firewall_log.LDF).
      • Re-attach the database and point to the old location by using the following commands:
      • use master go sp_attach_db 'firewall' , '<MSSQL Home>\data\firewall.mdf' , '<MSSQL Home>\data\firewall_log.LDF' go
    3. MySQL - For Firewall Analyzer version 7.4 (Build 7400) or earlier
      Create a ZIP file of the contents of <Firewall Analyzer Home> /mysql/data directory and save it as mysql_backup.zip in the <Firewall Analyzer Home> directory.

Steps to apply the service pack (for both Windows and Linux)

  1. Ensure the Firewall Analyzer server is not running. (If Firewall Analyzer is running as a service, ensure the service is stopped)
  2. Execute the UpdateManager.bat (for Windows) or UpdateManager.sh (for Linux) file present in the /bin directory
  3. Click Browse and select the .PPM file that you have downloaded
  4. Click Install to install the service pack. This may take several minutes depending on the amount of data that needs to be migrated, so please do not terminate the procedure prematurely
  5. Wait until the service pack is fully installed
  6. Click Close and then click Exit to exit the Update Manager tool
  7. Start the Firewall Analyzer server/service.

How do I find out my Build number? (more than version 12)

Log in to the Firewall Analyzer web client, and click the User Profile > Installation Info link in the top pane. You will find the build number mentioned below the build version. This is the build number of the currently installed Firewall Analyzer.

How do I find out my Build number? (less than version 8.5)

Log in to the Firewall Analyzer web client, and click the About link in the top pane. You will find the build number mentioned below the build version. This is the build number of the currently installed Firewall Analyzer.

Need Help?

You can contact Firewall Analyzer Support at any time for assistance in upgrading Firewall Analyzer to the latest build. Customers using build less than 6000, please contact Firewall Analyzer Support to upgrade to the latest build.

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