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How to migrate the ADSelfService Plus installation from one machine to another?


This article will guide you through the migrating ADSelfService Plus from one machine to another.

Important: Before you start the migration process, please upgrade your ADSelfService Plus installation to the latest build using the  Service Pack. Do not uninstall ADSelfService Plus from the old machine until the new installation works fine.

If you have enabled high availability in the old machine, click here for the steps to enable high availability in the new machine.

Steps to migrate your ADSelfService Plus installation

Step 1: Identify the database

  • Navigate to the configuration folder - <install_dir>\conf. (By default it is in this location: C:\ManageEngine\ADSelfService Plus\conf).
  • Open database_params.conf file in a text editor and locate the drivername to identify the database that is being used by your ADSelfService Plus.
  • If the database is PostgreSQL, then proceed  with Step 2.
  • If the database is MySQL or MS SQL, then contact ADSelfService Plus support team for further guidance.

Step 2: Back up the ADSelfService Plus' database from old machine

  • Stop your ADSelfService Plus application/service.
    1. Start → All Programs → ADSelfService Plus → Stop ADSelfService Plus.
    2. In case you have installed ADSelfService Plus as a NT Service, stop the service (Start → Run → type Services.msc → Stop ManageEngine ADSelfService Plus).
  • Open the Command Prompt as an administrator (right-click Command Prompt and select 'Run as Administrator').
  • Navigate to <Installation_Dir>\bin folder (Default location: C:\ManageEngine\ADSelfService Plus\bin).
  • Now execute the command backupDB.bat. This will back up the database.
  • A folder named Backup will be created in ADSelfService Plus installation directory (By default: C:\ManageEngine\ADSelfService Plus\Backup) and it will contain the DB back up in compressed file format (eg:

Step 3 (Optional): Back up patch files if any

  • Copy the Patch folder present in ADSelfService Plus installation directory (Default location: C:\ManageEngine\ADSelfService Plus).

Step 4 (Optional): Back up customized language files if any

  • Navigate to <installation directory>\resources and copy the resource folder.

Step 5 (Optional): Back up customized login page and GINA\CP layout if any

  • Navigate to <installation directory>\webapps\adssp  and copy the html folder and the styles folder.

Step 6 (Optional): Back up SSL certificates if any

If you have enabled HTTPS option for ADSelfService Plus in the old machine, then

  • Navigate to the <installation directory>\conf folder and copy the server.xml, web.xml, and SSL keystore (Example: server.keystore) files.

Step 7 (Optional): Backup the MPM folder, if any

If you have enabled the mobile app deployment feature, then

  • Backup the MPM folder (Default location: <installation directory>\MPM).

Step 8: Restore the ADSelfServicePlus' database in the new machine

  • Install ADSelfService Plus on the new machine. Note that the version or the build number of both old and new installation must be same.

    Note: If you do not know the build number of your old ADSelfService Plus installation, contact our support team. 

  • Stop ADSelfService Plus application/service.
  • (Optional) if you have followed Step 3, paste the Patch folder under the ADSelfService Plus installation directory (By default: C:\ManageEngine\ADSelfService Plus) .
  • (Optional) if you have followed Step 4, paste the resource folder under the ADSelfService Plus installation directory (By default: C:\ManageEngine\ADSelfService Plus).
  • (Optional) if you have followed Step 5, paste the html and the styles folders in the <installation directory>\webapps\adssp folder.
  • (Optional) if you have followed Step 6, paste the server.xml, web.xml, and the SSL  keystore files in the <installation directory>\conf folder.
  • Copy and paste the compressed file (ZIP) under the <Installation_Dir>\bin (By default: C:\ManageEngine\ADSelfService Plus\bin) folder
  • Open the Command Prompt as an administrator (right-click Command Prompt and select 'Run as Administrator')
  • Navigate to <Installation_Dir>\bin folder (By default: C:\ManageEngine\ADSelfService Plus\bin)Now, execute the following command:


    Eg: restoreDB.bat

  • Start ADSelfService

Steps to follow for high availability setup during migration

  • Access the ADSelfService Plus web-console after shutting down the primary machine. You will automatically be redirected to the standby machine.
  • Disable High Availability (Navigate to Admin → Product Settings → High Availability) in the standby machine.
  • Restart the primary and standby machines.
  • Migrate the primary ADSelfService Plus installation from the old machine to the new machine. Find the detailed steps here.
  • Once the migration is complete, enable High Availability on the new machine.


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