All essentials for your IT help desk
Implement best practice IT service management with ServiceDesk Plus' full-stack ITSM suite
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
Showcase your available services to end users, with custom SLAs and multi-stage approvals.
Streamline planning, approval, and implementation with automated workflows.
Extend provenITSMbest practices to HR, finance, and other service delivery areas.
Make your releases work in tandem with your change management process.
Optimally utilize your organization’s campuses while keeping workplace amenities and services in check.
Make your service desk easily accessible by being where your end users are.
Explore Self-service >
Facilitate easy request creation, and keep end users informed on ticket progress and approvals.
Allow real-time collaboration and interaction between technicians and end users through the in-product live chat.
Allow end users to solve repeat incidents with known solutions, helping deflect tickets from your service desk.
Make your self-service portal easily accessible to your end users by publishing it in a custom URL within your organization's domain.
Take your service desk wherever you go with ServiceDesk Plus' iOS, Android, and Windows apps.
Leverage Zoho Cliq, a team communication tool from Zoho, as an effective support channel for your service desk.
Enable password resets, Active Directory account unlocks, and updates from an end-user service desk portal.
Get support any time and anywhere, right from your mobile devices.
Relieve your service desk team from repetitive service desk chores by setting up efficient automations.
Explore Automation >
Simplify yourincident workflowsby performing criteria-based actions
on incoming requests.
Automatically assign tickets based on technician availability with round robin or load-balancing methods.
Alert IT technicians and end users at every step of the ticket journey with custom email and SMS notifications.
Ensure timely service delivery and incident resolutions with custom SLAs and proactively enable multi-level escalations.
Automatically create requests with all request parameters defined at scheduled frequencies for regular maintenance activities.
Convert email requestsand incidents to tickets automatically and enjoy automated ticket routing to the right technicians.
Visually design the complete life cycle of a ticket with various statuses and transitions using a simple drag-and-drop canvas.
Design change workflows on a drag-and-drop canvas with multiple stages and statuses, and actions like notifications, field updates, and approvals.
Preserve your data while de-cluttering your IT help desk by scheduling automatic data archiving in periodic intervals.
Design life cycles for your problem management using a drag-and-drop canvas to optimize your IT problem-solving.
Visualize your ticket queue and manage them with interactive, graphical columns.
Design the entire life cycle of assets on an easy drag-and-drop canvas and standardize asset management practices across the enterprise.
Tailor fit your service desk attributes and processes to meet your business objectives.
Explore Customization >
Provide users with appropriate view and access permissions to requests, problems, changes, contracts, assets, solutions, and reports.
Manage multiple sites with custom workflows and configurations for each site, all from a central service desk console.
Allow your technicians to manage their requests, tasks, time off, and reminders from a central service desk calendar.
Build and publish dynamic request templates with associated workflows, tasks, and approvals.
Define and invoke actions including tasks, webhooks, notifications, and custom actions across the request life cycle.
Build additional service desk functions with Deluge, a low-code programming language, and easily integrate with your business applications through webhooks.
Import all your Active Directory users into the cloud version of ServiceDesk Plus without any fuss.
Discover, track, and manage your IT and non-IT assets from a centralized location.
Explore Asset management >
Discover and import all your asset information into your service desk with multiple scanning techniques.
Schedule periodic scansto get updates on your network and
to track hardware or software changes on individual work stations.
Manage all aspects of your software assets including purchasing, deployment, maintenance, utilization, and disposal.
Identify and eliminate unused licenses, plan future software purchases, and ensure software compliance.
Manage and track temporarily-loaned assets to users during the loan period.
Deliver a consistent remote support experience to your employees by leveraging the UEM Remote Access Plus add-on.
Automate your supplier interactions, including purchases and maintenance contracts, with full traceability and visibility.
Build your IT product catalog and categorize products based on types and subtypes.
Discover and track your IT asset landscape with the unified asset discovery agent, which offers enhanced IT asset management (ITAM) capabilities in addition to asset discovery.
Trigger automated notifications when asset inventory is low. Never run out of stock again.
Maintain your consumables inventory with a centralized view that allows you to add, view, and track them all from one place.
Extend the scope of your IT service management tool with contextual integrations.
Explore integrations >
Perform desktop and mobile device management activities right from your ServiceDesk Plus console with the Endpoint Central (formerly Desktop Central) integration.
Keep your IT technicians informed about app and server anomalies with the Applications Manager integration.
Empower users to securely perform password resets or unlock their accounts with the ADSelfService Plus integration.
Extend ticketing capabilities of your IT service desk to includeAD user managementactivities using the ADManager Plus integration.
Ensure maximum compliance with strict authentication processes for remote sessions from your service desk with the Password Manager Pro integration.
Create insightful reports and dashboards from your IT help desk data, without writing a single line of code, using this simple drag-and-drop user interface.
Automatically convert network alerts in OpManager Plus to service desk tickets and notify technicians about any network outage or alarms.
Manage and monitor your networks, desktop and mobile devices, and Active Directory all from within your IT help desk.
Reduce response times and improve end user satisfaction rates with Zia, the conversational virtual support agent for your IT service desk.
Track the health of your cloud infrastructure and resources by proactively monitoring issues with your servers using Site24x7.
Build custom survey templates with dynamic forms in Zoho Survey. Define rules for triggering surveys and devise logic to guide requesters based on previous responses.
Reduce the gap between your business and service management processes with business app integrations.
Explore Integrations >
Bring your help desk to your Outlook or Office 365 mailbox, and perform help desk activities without even accessing your help desk portal.
Use the action buttons in your email notifications to act on support tickets from your Outlook or Office 365 mailbox.
Automatically create Office 365 calendar entries from reminders in ServiceDesk Plus, and sync reminders and time off between both calendars.
Create and link Jira issues to requests from within ServiceDesk Plus.
Have your developers use public, web-based APIs to integrate and connect with ServiceDesk Plus from anywhere you need.
Make your service desk easily accessible by adding it to your shared workspace on Microsoft Teams.
Provide real-time support to end users with instant remote sessions and livestreaming.
Build a unique IT service management platform specific to your business and industry
Manage your IT infrastructure better, and deliver IT services to your students, faculty, and alumni with smart automations and powerful workflows.
Support your employees and citizens by delivering a robust IT service experience while operating within budget constraints
Govern your school district's IT ecosystem with smart ITSM capabilities, and deliver a better classroom experience
Digitize and automate ITSM workflows in your retail business to deliver an enhanced customer experience
Focus on supporting healthcare professionals and patients by automating your IT help desk and ensuring critical systems are available around the clock.
Establish a high standard of service delivery for employees so they can provide exemplary services to guests.
Establish robust, enterprise-class ITSM practices with the scalable, full-stack service management platform.
Boost your IT productivity with an industry-ready IT service desk and make a big positive impact on the world
Build customized ITSM workflows at scale to manage your IT infrastructure, achieve regulatory compliance, and deliver consistent services to your employees.
Establish a strong ITSM foundation that cultivates a culture of rapid resolution and high-quality service delivery, transforming internal and external support to support manufacturing efforts and see bigger
Gain insights on your service management processes by mining service desk data with the built-in reporting module.
Explore reports >
Use out-of-the-box reports or generate custom reports across modules with a few clicks.
Generate custom, query, and preconfigured reports and track key metrics to stay on top of your IT asset management.
Perform deep dive analyses on your IT service desk data and generate visually-rich reports and dashboards on a drag-and-drop canvas.
Create and launch general surveys or surveys related to specific request types.
ITIL®is a registered trade mark of AXELOS Limited. All rights reserved.