Customer Support Software, Help Desk Software

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Why SupportCenter Plus?

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

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Automates the process of creating, organizing, tracking requests into a seamless process.

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Lets each division of your organization define their product or service specific configuration and work as independent units.

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Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

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Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

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Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

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Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

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Track the time spent for all customers at one place. Use filters to drill down the time entries.

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Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

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More benefits

Mobile access

Mobile access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

Multi-Language Support

Multi-language support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.

Add-ons & Integrations

Add-ons & integrations

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

SupportCenter Plus is available in 3 Editions

Standard

  • Account and Contact Management
  • Request Tracking
  • Knowledge Base
  • SLA Management
  • Tasks
  • Help Desk Reports
  • API

Professional

  • Help Desk Management
  • Customer Portal
  • Billing Contracts
  • Product Catalog
  • Active Directory Integration
  • Reports and Dashboards
  • Survey
  • API

Enterprise

  • Help Desk Management
  • Customer Portal
  • Billing Contracts
  • Product Catalog
  • Active Directory Integration
  • Automation bundle
  • Reports and Dashboards
  • Survey
  • Live Chat
  • API

Organizations using SupportCenter Plus

Organizations using SupportCenter Plus
Customer Support Software - Work flow Customer Support Software - Watch Video

Customer testimonials

Customer Help Desk Software - Innovateq Pty Ltd.
“We needed better capabilities for reporting & integration with our other software systems and hence we have chosen SupportCenter Plus"

Adam Doyle, I.T Director, Brickman Group.

World's Largest Organizations Rely On SupportCenter Plus
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