Desktop and Mobile Device Management software
Database Backup Failed
You cannot create a backup of the database. The error message that you see on the screen is, 'Database backup failed'.
You cannot create a backup of the database because of one of the following reasons:
You are required to identify why you are not able to create the database. Follow the relevant resolution:
Adding the required folders to the exception list of your antivirus program
Check if the antivirus program is running in the computer where the Desktop Central server is running. If it is, add the folder named DesktopCentral_Server to the exception list of the antivirus program. This folder is typically located in the installation directory of your computer. For example, C:\Program Files.
Adding Folders to the Exception List of Norton Antivirus
Assume that you have Norton Antivirus 2009 installed in your computer. To add a folder to the exception list of the Norton antivirus program, follow the steps given below:
You've added the required folder to the exception list in your the antivirus program installed in your computer.
Specifying a valid folder name that is not write-protected
Specify a valid folder name for the backup directory path. If you're using a network share, the directory should have write permission for everyone in the network.
Assume that you have created a folder called Database Backup in a computer (not the computer where the Desktop Central server is installed) in your network. This folder will be used to store all the database backup that is created every week. To enable all the users in your network to access this folder to store their database backup, you must give them share permissions. To share a folder and give share permissions to everyone in the network, follow the steps given below:
Note: Repeat steps 10 and 11 to complete the process.
You've shared a specific folder with permission for everyone in the network to access and use it.
Ensuring that there is enough space in the required drive
Check the amount of free space in the drive. If there isn't enough space do one of the following:
Changing the backup directory to another drive
To change the backup directory to another drive, follow the steps given below:
You've changed the backup directory to another drive. Follow the steps given in the follow up section below, to check if you can create a backup.
Clear Temp Folder
Ensure that you clear up the temp folder in the Server machine before trying to take a back up. To clear the folder, follow the steps mentioned below.
After using the required solution, mentioned in the section above, you can check manually whether the database backup takes place successfully. To create a backup of the database manually, follow the steps given below:
You have created the backup file. The backup file is stored at the location you chose. The naming format is buildnumber-date-time.zip. For example, 70117-Jul-23-2010-11-26.zip
Applies to: Database backup, Creation
Keywords: Database backup-creation failure, Version incompatbility
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