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Backup and Restore - Knowledge base

Desktop Central Server is Not Compatible

Problem

You cannot restore a backup file from an older version of Desktop Central to its latest version. The error message that you see on the screen is, 'The Desktop Central Server is not compatible'.

Cause

You cannot restore backup files from older versions of Desktop Central to new versions directly.

Resolution

To restore backup files from an older version of Desktop Central to its latest version, follow the steps given below:

  1. Download the executable file of the build corresponding to the required backup file, from the Desktop Central archive link for desktopcentral archive (http://archives.manageengine.com/desktop-central/)
  2. Install the executable file
  3. Apply the backup file to this setup from backuprestore.bat
  4. Upgrade to the latest build

You have successfully restored a backup file, from an older version of Desktop Central, to its latest version.

Applies to: Backup, Restore

Keywords: Backup-restore failure, Version incompatbility

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