Configurations - Knowledge Base

Patch Management- Knowledge Base

1. Manual Inventory scanning has failed. Why?

Inventory Scanning could fail with any of the following errors:

Access Denied

• Check whether the Domain Administrator credentials supplied while defining the Scope of Management is still valid and has not been changed.
• Check whether the DCOM settings have been enabled in all the managed computers. Refer to here for steps to enable DCOM Settings.
• If the client computers is in a workgroup (not part of a Windows Domain), the Forced Guest feature should be turned off. Make the following change in all the client computers:
  1. Start --> Run--> explorer
  2. Select Tools --> Folder Options
  3. Select the View tab.
  4. Unselect the option "Use simple file sharing" and click OK

RPC Server is Unavailable

• When the remote computer is not reachable. Check whether the system is up and running when the scan is performed.
• When Remote Administration is disabled in the client computers Firewall. Click here for steps to enable Remote Administration.
• When the "File and Printer Sharing for Microsoft Networks" is not enabled in the network adapter of the client computers. Click here for the steps to enable.

Scanning Timed Out

• When the Firewall running in the m/c running Desktop Central Server blocks the data. Ensure that the Desktop Central Port (default is 8020) is added to the exceptions list.
• If the scanning has failed for computers in remote offices, check whether the system is up when the scanning is performed and ensure the service "ManageEngine Desktop Central 6 - Remote Control" is running in the client computers.
• When the machine running Desktop Central has multiple IP Addresses, like a Virtual Adapter, two NICs, etc. Try disabling the virtual Adapters, if any.

Questions

2. Why scheduled Inventory Scanning has failed?

• When the Firewall running in the m/c running Desktop Central Server blocks the data. Ensure that the Desktop Central Port (default is 8020) is added to the exceptions list.
• If the local group policy is disabled in the client computers, scheduled scanning for patches will fail. Click here for the steps to enable local GPO.

Questions

2. I have set up inventory alerts, but I do not receive any alerts?

To receive email alerts, you should have configured the Mail Server settings in the Desktop Central Server. Refer to the Mail Server Configurations in the online help documentation.

Configurations - Knowledge Base

Patch Management- Knowledge Base