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Patch Management - Knowledge base

Patch Installation - "Office Update Error"

Problem

You are trying to install MS Office patches but you get an error message - "Office Update Error".

Cause

  1. When the office compatibility pack is incompatible.
  2. Due to errors specific to some MS Office patches.

Resolution

Install Compatibility Pack 2007 SP2

When you install patches pertaining to Office 2007 SP1 and SP2 in computers that have Office 2007 Gold installed, you should first install Office Combatibility Pack 2007 SP2 prior to installing these patches.

For Specific Error Cases:

Send the following to Support Team, for issue resolution

  1. Zip of the %windows%\temp\ohotfix folder
  2. Agent logs pertaining to the computers where the patch is being installed.

Applies to: Patch Deployment, Patch Installation Failure, Patch Installation Error, MS Ofiice Patch Error

Keywords: Patch Installation, Patch Management, Patch Deployment Error, Patch Installation Failure, Office Update Error

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