Configuring Desktop Central Plugin App

How to perform various Endpoint management tasks within Spiceworks

ManageEngine Desktop Central serves as a complete Endpoint Management suite that helps enterprises automate every aspect of System Administration like managing patches, deploying software, remote troubleshooting, IT asset management and a lot more. Spiceworks is a successful help desk software that helps in managing IT requests and issue tracking. By integrating Spiceworks with Desktop Central, you can unify your help desk and system management needs.

Benefits of integration

By integrating Spiceworks and Desktop Central, you can

  1. Considerably reduce your troubleshooting time from days to minutes with the Advanced Remote Control.
  2. With Patch Management, seamlessly manage patches in all the computers of your enterprise and stay away from vulnerabilities and cyber attacks.
  3. Deploy business software immediately on demand with Software Deployment and simplify your project management tasks.
  4. With System Manager, remotely carry out file folder operations, access command prompt, manipulate registry values, wake computers on LAN and a lot more.
  5. Leverage all your IT Service Management tasks under a single console. To find out more, click here.

Steps to integrate

  1. Steps to follow if you are an existing Desktop Central user.
  2. Steps to follow if you are new to Desktop Central

Follow the below steps to access your existing Desktop Central Server within Spiceworks ticket page and inventory details page.

  1. Ensure your current Desktop Central build number is 10.0.230 or above to manage patches and deploy software silently from Spiceworks. Else update to the latest version.
  2. Configure Desktop Central in Spiceworks server
    • Download and install the Desktop Central plug-in from Spiceworks app center.
    • Log-in to your Spiceworks helpdesk page and click on the Desktop Central option against any ticket and select Server Settings option.
    • Furnish the details of your Desktop Central server and start using Desktop Central features from Spiceworks tickets

Follow the below steps if you are new to Desktop Central.

  1. Installing Desktop Central
  2. Configure Desktop Central in Spiceworks server
    • Download and install the Desktop Central plug-in from spiceworks app center.
    • Log-in to your Spiceworks helpdesk page and click on the Desktop Central option against any ticket and select Server Settings option.
    • Furnish the details of your Desktop Central server and start using Desktop Central features from the Spiceworks tickets