How to configure Desktop Central plug-in app in Spiceworks?

How to integrate Desktop Central with Spiceworks using plug-in app?

Introduction

ManageEngine Desktop Central provides comprehensive endpoint management functionalities that help enterprises automate every aspect of endpoint management like automating patch and software deployment, seamless remote troubleshooting, real-time IT asset management, mobile device management, et al. Spiceworks is a successful help desk software that helps in managing IT requests and issue tracking. By integrating Spiceworks with Desktop Central, you can manage and secure endpoints right from the ticket window.

Steps to integrate

  1. Steps to follow if you are an existing Desktop Central user
  2. Steps to follow if you are new to Desktop Central

Follow the below-mentioned steps to access your existing Desktop Central Server within Spiceworks ticket window and inventory details page:

  1. Download and install the Desktop Central plug-in from Spiceworks app center.
  2. Login to your Spiceworks helpdesk > click on the Desktop Central option against any ticket > select Server Settings option.
  3. Furnish the details of your Desktop Central server and start exercising Desktop Central features from Spiceworks tickets.

Follow the below-mentioned steps if you are new to Desktop Central:

  1. Download and install Desktop Central. Ensure that your Desktop Central server is running on build 10.0.230 and later versions.
  2. Install Desktop Central agents on the computers you wish to manage using Desktop Central.
  3. Download and install the Desktop Central plug-in from Spiceworks app center.
  4. Login to your Spiceworks helpdesk > click on the Desktop Central option against any ticket > select Server Settings option.
  5. Furnish the details of your Desktop Central server and start exercising Desktop Central features from Spiceworks tickets.
 
 
Resources to aid the integration: