Endpoint Central's integration with Servicenow, has helped IT admins to maintain their ITIL guidelines with unified endpoint management and security solutions. With this integrated setup, all the IT asset movement and requirements are processed at full tilt for a continual improvement of IT management. This document will walk you through the workflow of an asset management in an integrated setup.
Servicenow, one of the well known ITIL services runs on SOAP (Simple Object Access Protocol) technology. Therefore, when Endpoint Central is to be integrated with Servicenow, it is necessary to grant a read/write privilege to the Admin and technicians of Endpoint Central responsible for operating this integration. A new Servicenow instance is recommended for this integration. In the case of an instance, which is already in use, the IT operations team should check for any naming discrepancies to avoid duplicate entries of SYS_ID.
Endpoint Central uses WSDL XML (Web Services Description Language) format to post the IT asset data on the Servicenow table. Firstly, Endpoint Central will check for the computer details (under Endpoint Central scope) in the Servicenow table using the fields computer name and domain name. For computers listed in Servicenow, the SYS_ID of those computers will be obtained by Endpoint Central which will be used to post the respective computer's asset details. If the computer is not found on Servicenow, a new SYS_ID is created, which is used for asset data posting.
An Inventory Scan is triggered from Endpoint Central to gather all the necessary information, which is then posted on the Servicenow table. From the data fetched through the Inventory Scan, the asset data is collected.
Asset data posting happens during the following situations:
The data gathered will be stored in the Servicenow cmdb table under multiple tables depending on factors such as the type of data, whether it is a network level data; software data or hardware data. Here is the list of Servicenow tables, where data is stored:
To know more about the Servicenow cmdb table, visit this page.
|Data transferred from Endpoint Central to ServiceNow|
|1||Inventory details of computers||Immediate|
|2||Software packages created in Endpoint Central (using plugin)||Once every 24 hours/on-demand|
|3||Software deployment status update (using plugin)||Once every 3 minutes|
|4||Endpoint Central user details (using plugin)||Once every 24 hours/on-demand|
|5||Inventory, patch and scope of management dashboard details (using plugin)||Once every 24 hours/on-demand|
When Endpoint Central is enabled as a plugin, it empowers Servicenow users to perform various actions such as:
A guide to help you with this integration.