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FAQs

FAQ

  1. What is the difference between the Free and Paid editions?

    The Free Edition of EventLog Analyzer is limited to handling event logs from a maximum of five log sources, whereas the Paid Editions (Premium and Distributed) can handle event logs from an unlimited number of log sources. The features and functionality are the same for both free and paid editions.

  2. Does the trial version have any restrictions?

    The trial version is a fully functional version of EventLog Analyzer Premium Edition. When the trial period expires, EventLog Analyzer automatically regresses to the Free Edition.

  3. Do I have to reinstall EventLog Analyzer to upgrade from the free version to the paid version?

    No, you do not have to reinstall or shut down the server. You just have to upload the new license file.

  4. How many users can access the application simultaneously?

    The EventLog Analyzer license does not limit the number of users accessing the application simultaneously.

  5. As EventLog Analyzer can be accessed using a web-bowser, does that mean I can access it from anywhere?

    Yes, as long as you can connect to the server in which EventLog Analyzer is running you can access it from anywhere.

  6. During the evaluation period can I avail technical support?

    Yes, and it's absolutely free. To avail technical support, all you have to do is enter your personal details when prompted during installation. Alternatively, you can directly contact our support team at eventlog-support@manageengine.com.

  7. How is EventLog Analyzer licensed?

    EventLog Analyzer is licensed based on the number of log sources that are added for monitoring. The log sources include:

    • Windows devices
    • Linux/Unix servers
    • Network devices including routers, switches, firewalls, and IDS/IPS
    • IIS and Apache web servers
    • Oracle and Microsoft SQL Server databases
    • Print servers

    Note: If you monitor an application and also the server in which the application is installed, then you will be licensed for 2 log sources.

  8. How do I buy EventLog Analyzer?

    You can buy EventLog Analyzer directly from the ManageEngine Online Store or from a reseller near your location.

  9. Do I have to pay for EventLog Analyzer updates?

    No, updates to EventLog Analyzer are free as long as you have a valid paid edition (Premium or Distributed) license applied.

  10. Can I install EventLog Analyzer in a Linux machine?

    Yes, you can install EventLog Analyzer in a Linux machine. However, as the WMI interface doesn't work in a Linux environment, you have to install an open source log forwarder like SNARE, to forward your Windows event logs to the Linux server. For more details, watch our video on forwarding event logs to EventLog Analyzer server through SNARE.

Customer Speaks
  • Credit Union of Denver has been using EventLog Analyzer for more than four years for our internal user activity monitoring. EventLog Analyzer provides great value as a network forensic tool and for regulatory due diligence. This product can rapidly be scaled to meet our dynamic business needs.
     
    Benjamin Shumaker
    Vice President of IT / ISO
    Credit Union of Denver
  • The best thing, I like about the application, is the well structured GUI and the automated reports. This is a great help for network engineers to monitor all the devices in a single dashboard. The canned reports are a clever piece of work.
     
    Joseph Graziano, MCSE CCA VCP
    Senior Network Engineer
    Citadel
  • EventLog Analyzer has been a good event log reporting and alerting solution for our information technology needs. It minimizes the amount of time we spent on filtering through event logs and provides almost near real-time notification of administratively defined alerts.
     
    Joseph E. Veretto
    Operations Review Specialist
    Office of Information System
    Florida Department of Transportation
  • I love the alerts feature of the product. We are able to send immediate alerts based on pretty much anything we can think of. We send alerts when certain accounts login, or when groups are changed, etc. That has been very helpful. Also the automatic archive of the log files has been very helpful and has taken the worry out of keeping old logs. The “Ask Me” function is very nice as well. It is great to have some natural language queries built in where you can just click a button and get an answer.
     
    Jim Earnshaw
    Senior Computer Specialist
    Department of Chemistry
    University of Washington
  • Windows Event logs and device Syslogs are a real time synopsis of what is happening on a computer or network. EventLog Analyzer is an economical, functional and easy-to-utilize tool that allows me to know what is going on in the network by pushing alerts and reports, both in real time and scheduled. It is a premium software Intrusion Detection System application.
     
    Jim Lloyd
    Information Systems Manager
    First Mountain Bank

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