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Scan Systems for Inventory

Table of contents

  1. What is Inventory Scan
  2. Types of Inventory Scan
  3. Pre-requisite for Inventory Scan
  4. How to perform a scan
  5. Troubleshooting Tips

What is Inventory Scan

Inventory Scan is the process by which IT admins can get a complete knowledge on their managed hardware, software and digital assets. This agent-based scan provides a detailed information on all the endpoints managed from built-in system components details to physically attached drives.

Types of Inventory Scan

Inventory Scan in Endpoint Central can be carried out in multiple methods based on the admins conditions. Currently, Endpoint Central supports two types of scanning:

  1. Schedule Scan: IT admins can schedule a timing at which scan should take place on the managed endpoints.
  2. On-Demand Scan: IT admins can trigger scan on demand in addition to your scheduled scan.

Pre-requisite for Inventory Scan

Ensure that the following parameters are met before initiating an inventory scan:

  • The devices to be scanned is added to the product's scope
  • WMI service and DCOM component should be enabled. Follow the below steps to enable DCOM on your endpoints:

Steps to Enable DCOM

For computers running on Windows XP or above

  1. Select Start > Run
  2. Type DCOMCNFG and click OK
  3. Navigate to Component Services > Computers > My Computer
  4. Right-click My Computer and select Properties
  5. Select Default Properties tab
  6. Check the box "Enable Distributed COM on this machine"
  7. Press OK

How to perform an Inventory Scan

To schedule a scan,

  1. Navigate to Inventory view
  2. Under Action/Settings, select Schedule Scan
  3. Fill in the required details to schedule a scan according to your business conditions

To perform a scan on-demand

  1. Navigate to Inventory view
  2. Under Action/Settings, select Scan Systems
  3. This will list all the systems that are available under the Scope of Management. Select the systems to be scanned for inventory and click Scan System. To scan all the systems, click Scan All.

The selected systems will be scanned and the scan status will be updated.

Troubleshooting Tips

  1. If you do not find the system here, check whether you have added the system under the Scope of Management
  2. Check the Agent Status of all the systems; it should be "Agent Installed". For systems with the status as "Not Installed" or "Agent Installation Failed", inventory scanning cannot be performed. You need to reinstall the agents in these systems before scanning them.
  3. If you get an error as WMI Service is not running, start the WMI Service in the system and try scanning again.
  4. If you get an error as Asset Scanning is locked, contact endpointcentral-support@manageengine.com
  5. If you get an error as DCOM not enabled, enable DCOM and try scanning again.