Agent Installation - Knowledge Base

Agent Installation Failure Target Account Name Incorrect

Problem

When you try to install an agent using the Scope of Managment (SoM) and the installation fails with the error message - "target account name incorrect"

Cause

When a computer is imaged and copied in a different computer, you will find two computers with the same account name. Since there are two computers with the same name, the targeted computer cannot be identified by the Desktop Central Agent and gives the error messge "target account name incorrect"

Resolution

Renaming the computer will solve the problem.

Applies to: Agent Installation Failure, Desktop Central Agent Installation, Remote Desktop Sharing, Remote Control

Keywords: Agent Installation, Desktop Central Agent Installation Failure, Installation Failure, Access Denied, Remote control, Desktop Sharing

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