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Desktop Central 7

Windows Desktop Management Software

Agent Installation - Unable to add Domains in SoM

Problem

You are unable to add domains in the Scope of Management (SoM) of Desktop Central and hence cannot proceed further with Agent Installation.

Cause

You may encounter this problem, due to any one of the following reasons:

  1. The Domain name specified is incorrect.
  2. The Administrator password specified is incorrect.
  3. The specified Domain Controller is down or inaccessible.

Resolution

To resolve this issue,

  1. Correct the spelling errors if any in the Domain Name you have specified.
  2. Make sure the specified credential holds administrative privileges on all client computers.
  3. Check and correct the administrator password you have specified, in terms of the case, spelling, etc. For this, Goto Admin Tab> Scope of Management> Edit credentials. Here you can check and make the changes.
  4. Ensure the specified Domain Controller is Up and accessible. This can be verified if you are able to ping the DC machine.

Applies to: Desktop Central Installation, Agent Installation failure, Add Domains in SoM

Keywords: Install Agents, Desktop Central Agent Installation, Agent Installation, Add Domains in Scope of Management

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