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Desktop Central 7

Windows Server and Desktop Management Software

Agent Installation - Unable to add Domains in SoM - "Validation Failed"

Problem

You are trying to add domains in the Scope of Management (SoM) of Desktop Central. You have selected the Network Type as Active Directory and specified all information asked for. However you are unable to add the domains in SoM and you get an error message - "Validation Failed". You are therefore unable to proceed further with Agent Installation.

Cause

You may encounter this problem only if had selected the Network Type as Active Directory. This error is not applicable to Workgroup set-up. The reason for the error may be one or more of the following:

  1. The Domain name/ AD Domain Name/ Domain Controller Name you have specified is incorrect.
  2. The Administrator credentials (User Name & Password) specified is incorrect. (or) The user does not have admin privileges on the particular Domain/Organizational Unit.
  3. The specified Domain Controller is down or inaccessible.

Resolution

To resolve this issue,

  1. Correct the spelling errors if any in the Domain Name/ Domain Contoller Name/ AD Domain Name you have specified.
  2. Make sure the specified credential holds administrative privileges on all client computers.
  3. Ensure the Domain User Name you have specified has administrator privileges for the particular Organizational Unit/Domain. Also check the password you have specified, in terms of the case, spelling, etc. If not make the appropriate the changes in the Add Domain Dialog of SoM.
  4. Ensure the specified Domain Controller is up and accessible. One of the following conditions might apply :
    • There could be a network failure (contact your IT admin people)
    • The domain controller machine could remain shutdown
    • Active directory is not running in the Domain Controller

Applies to: Desktop Central Installation, Agent Installation failure, Add Domains in SoM

Keywords: Install Agents, Desktop Central Agent Installation, Agent Installation, Add Domains in Scope of Management


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