You are trying to perform any remote management activity on the managed mobile device and you get an error message "Device Administrator disabled"
You might get this error message if the device administrator setting has been disabled in the mobile device.
You can inform the end user to enable the device administrator settings in his mobile device. If he is unaware of the process, you can educate him to the following. End user has to navigate to the following location and enable device administrator Settings > Security > Device Administrator. As soon as the device administrator is enabled in the device you will be able to perform all remote management activities in the device.
Applies to: Device Administrator, Security Settings
Keywords: mobile device management, remote management activities, device administrator
|Unable to resolve this issue?|
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|Other KB articles||24/5 Support|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.
Tel : +1-888-720-9500
Speak to us