Mobile Device Management - Knowledge base

MDM - Invalid APNs Certificate

Problem

You get an error message "Invaid APNs Certificate" in the following situations.

  • While uploading APNs certificate
  • While managing a mobile device using Desktop Central MDM

Cause

You might get this error message due to one of the following reasons;

Resolution

You need to verify if the following while uploading the APNS certificate and managing a mobile device using Desktop Central MDM.

Incorrect APNs password

When you upload APNs certificate, ensure that you provide the same password that you have used to create the APNs certificate.

Wrong APNs file format

While uploading APNs certificate, ensure that the uploaded file is in .p12 format

APNs certificate Expired

Ensure that the APNs certificate is valid, if the APNs certificate has expired, re-generate a new APNs certificate and upload the same.

Applies to: Creating APNs certificate, Manage Mobile Device

Keywords: Incorrect APNs password, APNs certificate expired, APNs file format, Mobile Device Management.

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.
HeadingX