Desktop and Mobile Device Management software
Unable to connect to Remote Desktop
You are trying to connect remotely to a computer in a Local Area Network (LAN). The computer has network connections with more than one IP address on different networks. However, you cannot establish a connection.
You cannot establish a connection with the computer because it has more than one IP address.
You are required to enter the correct IP address of the computer that you are trying to connect to. You can view the IP addresses assigned to a computer in the IP address column on the Remote Control page. The address are listed against the name of the computer. To enter the correct IP address, follow the steps given below:
Note: This is applicable only to computers in a LAN.
You have entered the correct IP address. You can now connect to the computer.
Applies to: Remote Desktop Management, Troubleshoot Remote Desktop, Remote Desktop Connection Problems
Keywords: Remote Desktop, Manage Remote Computers, Troubleshoot Remote Machines
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