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Remote Desktop Sharing Failure - RPC Server Unavailable

Problem

Failure to connect to Remote Desktop - Shows 'RPC Server Unavailable' Error.

Cause

RPC Server is unavailable as:

  1. "File and Printer Sharing" is disabled
  2. Remote Administration is disabled
  3. Remote Computer is not reachable

Resolution

  1. Enable "File and Printer Sharing for Microsoft Networks": Enable "File and Printer Sharing" in the network adapter of the client computers as follows:
    1. Select Start --> Settings --> Network Connections.
    2. Right-click on Network Connection and select Properties.
    3. In the connection properties dialog, select the General tab.
    4. Select the "File and Printer Sharing for Microsoft Networks" and click OK.
    5. If you do not find this option, click Install button.
    6. In the network component type, select Service and click Add.
    7. Select File and Printer Sharing for Microsoft Networks and click OK.
    8. Click Close to exit the properties dialog
  2. Enable Remote Administration in client machine's Firewall: Steps to enable Remote Administration in Firewall:
    1. Click Start --> Run
    2. Type gpedit.msc and click OK
    3. Expand Computer Configuration --> Administrative Templates --> Network --> Network Connections --> Windows Firewall --> Domain Profile.
    4. Right-click Windows Firewall: Allow remote administration exception, and then click Properties.
    5. Click Enabled, and then click OK.
  3. Make Remote Computer Reachable:
    1. Check whether the system is up and running when the scan is performed.
    2. Ensure that the DNS record for this computer is up-to-date in the DNS Server.

Applies to: Remote Desktop Management, Troubleshoot Remote Desktop, Remote Desktop Connection problems, RPC Server Unavailable

Keywords: Remote Desktop, Manage Remote computers, Troubleshoot Remote machines, RPC Server Unavailable

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