You cannot access the Desktop Central server as the server is not running.
One of the following causes could be the reason why Desktop Central is not running:
You are required to identify the reason why you cannot connect to the Desktop Central server and follow the relevant resolution from the list given below:
Starting the Desktop Central server
Start the Desktop Central server service. Follow the steps given below:
You have started the Desktop Central server. You can also refresh the Desktop Central server settings page in ServiceDesk Plus.
Checking the details of the Desktop Central server
Ensure that the following details of the DesktopCentral server have been specified correctly in the ServiceDesk Plus server:
The ServiceDesk Plus server uses this information to connect to the Desktop Central server. If you change any of the details mentioned above, make the change in the Desktop Central server settings section in the Web console of the the ServiceDesk Plus server.
If the Desktop Central server has been moved to a new computer, update the name and IP address of the new computer in the Desktop Central server settings section in the ServiceDesk Plus console.
Lack of connectivity between servers
Check the network settings to ensure that there is connectivity between the Desktop Central server and the ServiceDesk Plus server. You should be able to ping the Desktop Central server from the ServiceDesk Plus server.
Adding port numbers to the list of exceptions in the firewall
Add the port that is being used by the Desktop Central server to the exceptions list of the firewall that the Desktop Central server is using.
Applies to: ServiceDesk Plus, ServiceDesk Plus-Desktop Central Integration, Desktop Central server
Keywords: Desktop Central server, Inaccessibility issues, Migration, Connectivity
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