• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Software Deployment - Knowledge base

Version Incompatibility Error

Problem

You get a version incompatibility error message when you try to synchronize applications. The error message that you see on the screen is, 'Version compatibility error'.

Cause

You get the version incompatibility error when the versions of the local crawler and the Central Repository Server (CRS) crawler are different from each other. The CRS is updated periodically with details about new applications and switches. However, version-related updates are not updated in the CRS crawler periodically. You can successfully synchronize applications only when the CRS crawler has the latest version-related updates.

Resolution

You are required to upgrade to the latest build. The build number should be 80354 or higher.

Applies to: Software Installation, Software Installation failure, Software Deployment Status, Version Incompatibility

Keywords: Software Installation Failure, Deploy Software, Install Software on Remote desktops, Software Installation Error

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.