Desktop and Mobile Device Management software
User Logon Reports generated are empty
User Logon Reports when generated show no data. Unable to get the user login details.
User Logon Reports may show no data due to one or more of the following reasons:
Desktop Central Agent might not have been installed in all computers within the defined scope.Verify whether the Desktop Central Agents are installed in the client systems that are specified in the Scope of Management. If no, then install the agents in the client machine and try again. Refer to our online help for more information related to Agent Installation.
If User Logon Reports is not enabled, the reports generated will contain null values. Enable the User Logon Reports. Click here for the steps to enable.
Maintain only a single Desktop Server in your network and remove any additional ones to avoid this error.
To find the presence of additional servers, check Server IP address from the Desktop Central Agent Tray icon in the client machine. In case the tray icon is disabled, then Goto Start --> Run --> <type> regedit and move to the location: HKEY_LOCAL_MACHINE\SOFTWARE\AdventNet\DesktopCentral\DCAgent\ServerInfo. You can check the DCServerIPAddress and DCServerName at this location. A different IP Address shows the presence of a Multiple Desktop Central Servers.
Check for any firewall running in the machine where Desktop Central is installed. It might block the status update messages that come from client machines. Add the Desktop Central Port (default 8020) to the exceptions list. Steps include:
Security software like Symantec or Mcaffe that are running on client machines may block agent communication with the Desktop Central server. Stop the security software and try again.
First logon after the Desktop Central agent installation in the client machines will not reflect in the report. Only subsequent logins will be tracked.
User Logon reports are available only when the users login to the Windows domain. If the users login as a local user (This Computer) or when they login to the workgroup, they do not get tracked
The domain should be added a Domain in Desktop Central SoM page. Though it is actually a domain, if it has been added as a Workgroup in SoM, the user logins of the users beloging to that domain will not get tracked.
Applies to: User Logon Reports, User Logon Information, Computer Logon Details, User Logon History
Keywords: Windows User Logon Reports, Computer Logon Reports, User Logon History, Computers with no user logon, User login time
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