User Logon Reports generated are empty

Problem

User Logon Reports when generated show no data. Unable to get the user login details.

Cause

User Logon Reports may show no data due to one or more of the following reasons:

1. Agent is not installed on client machines
2. User Logon Reports settings is not enabled
3. Presence of Multiple Desktop Central Server Installations(Agent might be pointing the wrong Server)
4. Obstruction by Firewall running on Desktop Central Server
5. Intervention by Security software
6. First time logon after agent is installed
7. Users do not login to the domain
8. The domain is managed as a workgroup

Resolution

Agent is not installed on client machines

Desktop Central Agent might not have been installed in all computers within the defined scope.Verify whether the Desktop Central Agents are installed in the client systems that are specified in the Scope of Management. If no, then install the agents in the client machine and try again. Refer to our online help for more information related to Agent Installation.

User Logon Reports settings is not enabled

If User Logon Reports is not enabled, the reports generated will contain null values. Enable the User Logon Reports. Click here for the steps to enable.

Multiple Desktop Central Server Installations

Maintain only a single Desktop Server in your network and remove any additional ones to avoid this error.

To find the presence of additional servers, check Server IP address from the Desktop Central Agent Tray icon in the client machine. In case the tray icon is disabled, then Goto Start --> Run --> <type> regedit and move to the location: HKEY_LOCAL_MACHINE\SOFTWARE\AdventNet\DesktopCentral\DCAgent\ServerInfo. You can check the DCServerIPAddress and DCServerName at this location. A different IP Address shows the presence of a Multiple Desktop Central Servers.

Obstruction by Firewall running on client machines

Check for any firewall running in the machine where Desktop Central is installed. It might block the status update messages that come from client machines. Add the Desktop Central Port (default 8020) to the exceptions list. Steps include:

1. Goto Start and select Control Panel.
2. Select Windows Firewall. This opens the Windows Firewall window.
3. Select the Exceptions tab and click on Add Port.
4. Add the port name and port number here.
5. Add Port 8020 or your Desktop Central Server port for HTTP and Port 8383 or your Desktop Central Port for HTTPS.
6. Click OK.

Intervention by Security software

Security software like Symantec or Mcaffe that are running on client machines may block agent communication with the Desktop Central server. Stop the security software and try again.

First logon after Agent installation

First logon after the Desktop Central agent installation in the client machines will not reflect in the report. Only subsequent logins will be tracked.

Users do not login to the Domain

User Logon reports are available only when the users login to the Windows domain. If the users login as a local user (This Computer) or when they login to the workgroup, they do not get tracked

The domain is managed as a workgroup

The domain should be added a Domain in Desktop Central SoM page. Though it is actually a domain, if it has been added as a Workgroup in SoM, the user logins of the users beloging to that domain will not get tracked.

Applies to: User Logon Reports, User Logon Information, Computer Logon Details, User Logon History

Keywords: Windows User Logon Reports, Computer Logon Reports, User Logon History, Computers with no user logon, User login time

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