Privacy Policy

Published on: 27th November, 2013


At ZOHO Corporation Private Limited (“Zoho”), we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. Our practice as regards use of your Personal Information provided to us as part of your use of Recovery Manager Plus is as set forth below in this Privacy Policy Statement. As a condition to use of our Services, you consent to the terms of this Privacy Policy Statement as it may be updated from time to time. In the event of a material change, we shall notify you via email or by means of a prominent notice on the website.

Children's Online Privacy Protection

Zoho does not knowingly collect Personal Information from users who are under 13 years of age.

How we use your Information:

You can access the Services using the login credentials of identity providers such as Google, Yahoo and Microsoft Live. During the sign-up process for creating an account, we request for admin person’s name email address and contact number. These information will be used to provide you with the best possible service, verify your identity, inform you about new services, releases, upcoming events and changes to this Privacy Policy Statement. You may opt out of receiving newsletters and other secondary messages from Zoho by selecting the ‘unsubscribe’ function present in every message we send.

Zoho will not collect any third party personal information unless such information is provided specifically and knowingly by the admin person. We will neither share, sell or rent these third party personal information with anyone for promotional purposes, nor utilize it for any purposes not expressly consented to by you.

We post user testimonials on the website. These testimonials may include names and we acquire permission from our users prior to posting these on the website.

Usage Details

Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the Services and to help us provide you the best possible service.

Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements and to improve our website.


We use temporary and permanent cookies to enhance your experience of the Services. Temporary cookies will be removed from your computer each time you close your browser. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your browser to maintain and recall your preferences within the website.

Links from our website

Some pages of our website may contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the privacy policy Statement of other websites.

With whom we share Information

We will not share or disclose your Personal Information without your consent. However, upon receipt of a valid subpoena or court order seeking your Personal Information and contents of your user account, we will make best efforts to notify you in order to afford you an opportunity to take legal action against such subpoena or court order. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Zoho in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.

Transfer of information outside your country

We and our service providers may transfer the information stored by you to servers located outside your country. You consent to such transfer of information outside your country.

How secure is your Information

We and our service providers adopt industry appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your account. Access to your name and email address is restricted to our employees and service providers who need to know such information in connection with providing the Services to you and are bound by confidentiality obligations.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Services, kindly contact Customer Support Services at We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

Any changes to the Privacy Policy Statement will be posted on our website in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses unless you have opted out from receiving all email notifications from us. You will not receive email notification of minor changes to the Privacy Policy Statement. If you are concerned about how your Personal Information is used, you should check back at periodically.

Blogs and Forums

We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. This information is publicly available to all users of these forums and visitors to the website. We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as Zoho is not responsible for the Personal Information users elect to disclose.

Zoho also supports third party widgets on the website that allow users to share articles and other information on different platforms. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information.


If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.

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